Front Office Application Support

About the role

Our client, Financial Services is seeking a Front Office Application Support to join their team. As a Front Office Application Support, you will be part of the Technology organization supporting Front Office trading and electronic execution teams. The ideal candidate will have strong incident management and problem-solving skills, a proactive ownership mindset, and the ability to communicate clearly with traders, control functions, and technical partners—aligning successfully in a high-availability trading environment.

Location: New York, NY

Responsibilities

• Provide day-to-day support for Fixed Income Rates and Credit trading platforms, ensuring stable and reliable operations.
• Monitor critical production systems, interfaces, market connectivity, pricing feeds, and electronic trading workflows to maintain continuous availability.
• Manage and resolve production incidents by coordinating across development, infrastructure, networking, market data vendors, and business users.
• Lead root cause analysis and drive corrective actions after production issues, improving resilience and preventing recurrence.
• Own end-to-end operational responsibilities including incident management, problem management, change and release management, DR management, and project delivery support.

Requirements

• 8+ years of experience in Front Office application support, with a strong focus on production stability and operational controls.
• Experience supporting Rates and Credit related Fixed Income products.
• Familiarity with electronic execution venues and market data platforms, including connectivity and workflow troubleshooting.
• Working knowledge of SQL and scripting, plus monitoring and troubleshooting skills to diagnose real-time issues.
• Experience applying ITIL processes (Incident, Problem, Change Management) and supporting audit, compliance, and user access review activities.

Benefits

• Opportunity to serve as a primary technology liaison between Front Office users, technology teams, infrastructure groups, vendors, and control functions.
• Hands-on platform ownership across critical trading, pricing, risk, PnL, and electronic execution systems.
• Direct impact on business growth by delivering technological solutions and production enhancements.
• Exposure to real-time debugging, operational reporting, and continuous improvement through postmortems and stability initiatives.
• Collaboration with traders, sales, middle office, and operations teams to understand requirements and prioritize improvements.
• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay