Front Office Application Support

Company Overview

SMBC Group is a top‑tier global financial group headquartered in Tokyo with a 400‑year history. The Group offers a diverse range of financial services—including banking, leasing, securities, credit cards, and consumer finance—through more than 130 offices and 80,000 employees worldwide in nearly 40 countries. In the Americas, SMBC operates through entities such as Sumitomo Mitsui Banking Corp., SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., and others.

Role Description

You will be responsible for the stability, support, and continuous improvement of technology platforms that enable the Rates and Credit trading businesses. Acting as the primary liaison between Front Office users, technology teams, infrastructure groups, vendors, and control functions, you will ensure reliable operation of critical trading, pricing, risk, P&L, and electronic execution platforms. The position combines hands‑on production support, platform ownership, incident, problem, change, and release management, disaster‑recovery management, project delivery, and business engagement, with a strong focus on maintaining a high‑availability trading environment.

Role Objectives

• Provide day‑to‑day support for Fixed Income Rates and Credit trading platforms.
• Monitor critical production systems, interfaces, market connectivity, pricing feeds, and electronic trading workflows.
• Manage and resolve production incidents, coordinating across development, infrastructure, networking, market‑data vendors, and business users.
• Lead root‑cause analysis and drive corrective actions following production issues.
• Ensure adherence to support procedures, escalation protocols, and operational controls.
• Maintain 24 × 7 availability as required by business demand.
• Act as primary technology contact for traders, sales, middle office, and operations teams.
• Partner with business stakeholders to understand requirements, prioritize enhancements, and identify automation opportunities.
• Communicate post‑mortem reports, platform status, incidents, project updates, and operational risks to senior management and business leadership.
• Produce regular operational and service‑level reporting for stakeholders.
• Monitor electronic order flow, trade execution performance, and connectivity health.
• Coordinate onboarding activities with trading venues, brokers, vendors, and counterparties.
• Coordinate testing, release planning, deployment activities, and post‑implementation validation.
• Ensure production readiness and operational supportability of new releases.
• Maintain strong operational controls across supported platforms.
• Support audit, compliance, and user‑access review activities.
• Document support procedures, recovery processes, and system dependencies.
• Identify operational risk and implement preventive controls to improve platform resilience.

Qualifications and Skills

• 8+ years of experience in Front Office application support.
• Experience supporting Rates and Credit related Fixed Income products.
• Familiarity with electronic execution venues and market‑data platforms.
• Working knowledge of SQL, scripting, monitoring tools, and troubleshooting.
• Experience with regulatory and control frameworks applicable to Front Office Technology organizations.
• Incident management and problem‑solving expertise.
• Real‑time debugging and troubleshooting.
• Creating dashboards and generating stability reports.
• Strong communication and stakeholder‑management skills.
• Analytical and proactive mindset with ownership of issue resolution.
• Ability to work on‑call and adhere to scheduled rotations for system support and maintenance.
• Monitoring tools: Prometheus, Grafana, Logic Monitor, eG, Geneos/ITRS or related tools.
• Job schedulers: Autosys.
• Databases: MSSQL, SQL Server, Oracle.
• Application performance monitoring and log analysis.
• ITIL processes: Incident, problem, and change management.
• Scripting for automation: Python, Bash, PowerShell.

Additional Requirements

• Hybrid workforce model: employees may work from home and from an SMBC office.
• Employees must live within a reasonable commuting distance of their office location.
• Specific hybrid work schedule details will be discussed during the interview process.
• Hybrid work may not be permitted for certain roles (e.g., FINRA‑registered positions requiring full‑time in‑office attendance).
• SMBC provides reasonable accommodations for applicants with disabilities in accordance with applicable laws.

Pay

The anticipated salary range for this role is between $145,000.00 and $195,000.00, with the specific amount based on individual qualifications, experience, geographic compensation analysis, and market considerations at the time of hire. The role may also be eligible for an annual discretionary incentive award, and SMBC offers a competitive portfolio of benefits to its employees.