Front Office Application Platform Support

About the role

SMBC Group is a top-tier global financial group headquartered in Tokyo with a 400‑year history, offering banking, leasing, securities, credit cards, and consumer finance. The Group has over 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, one of Japan’s three largest banking groups, with shares traded on the Tokyo, Nagoya, and New York (NYSE: SMFG) exchanges. In the Americas SMBC Group operates in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru, providing commercial and investment banking services to corporate, institutional, and municipal clients through entities such as Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

Responsibilities

• Provide day‑to‑day support for Fixed Income Rates and Credit trading platforms.
• Monitor critical production systems, interfaces, market connectivity, pricing feeds, and electronic trading workflows.
• Manage and resolve production incidents, coordinating across development, infrastructure, networking, market data vendors, and business users.
• Lead root cause analysis and drive corrective actions following production issues.
• Ensure adherence to support procedures, escalation protocols, and operational controls.
• Maintain 24x7 availability as dictated by business demand.
• Act as primary technology contact for IT teams, traders, sales, middle office, and operations teams.
• Partner with business stakeholders to understand requirements, prioritize production enhancements, and identify automation opportunities.
• Communicate postmortem reports, platform status, incidents, project updates, and operational risks to senior management and business leadership.
• Produce regular operational and service‑level reporting for stakeholders.
• Monitor electronic order flow, trade execution performance, and connectivity health.
• Coordinate onboarding activities with trading venues, brokers, vendors, and counterparties.
• Coordinate testing, release planning, deployment activities, and post‑implementation validation.
• Ensure production readiness and operational supportability of new releases.
• Maintain strong operational controls across supported platforms.
• Support audit, compliance, and user access review activities.
• Document support procedures, recovery processes, and system dependencies.
• Identify operational risk and implement preventive controls to improve platform resilience.

Requirements

• 8+ years of experience in Front Office application support, preferably eTrading platform management.
• Understanding of Fixed Income products, including Treasuries, Bonds, Swaps, Futures, and Credit products.
• Understanding of the trade lifecycle from order capture through settlement.
• Ability to perform effectively in a high‑pressure trading floor environment.
• Strong client‑service orientation with excellent relationship management skills.
• Proven ability to manage multiple priorities and respond effectively during market‑impacting incidents.
• Familiarity with electronic execution venues and market data platforms.
• Familiarity with the FIX Protocol and electronic trading connectivity.
• Working knowledge of SQL, scripting, monitoring tools, and troubleshooting.
• Experience with regulatory and control frameworks applied to Front Office Technology organizations.
• Strong incident management, problem‑solving, and issue‑resolution skills.
• Analytical and proactive mindset with ownership and accountability for issue resolution.
• Ability to participate in on‑call rotations and provide support during critical market events.
• Experience with monitoring tools such as Prometheus, Grafana, LogicMonitor, eG, Geneos/ITRS, or similar platforms.
• Experience with job scheduling tools such as AutoSys.
• Experience with databases including Microsoft SQL Server, Oracle, and other relational database technologies.
• Experience developing automation solutions using Python, Bash, PowerShell, or similar scripting languages.
• SMBC’s employees participate in a Hybrid workforce model that provides the opportunity to work from home as well as from an SMBC office; employees must live within a reasonable commuting distance of their office location. Hybrid work details are discussed during the interview process and may not be permitted for certain roles (e.g., FINRA‑registered roles requiring full‑time in‑office attendance).
• SMBC provides