Front Office Supervisor - Pediatrics
UNLV Health · Las Vegas, NV · 3 wk ago
OTHRFull-time
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real content. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate like EEO, legal, application instructions, etc. Must preserve all substantive info.
We need to parse the posting.
Content:
- Under the direction of the Clinic Administrator, this position is responsible for overseeing the efficient functions of the front office, scheduling and medical records to ensure smooth patient flow. The supervisor is liaison between the front office and back office, monitoring and implementing processes for best practices. Instructs and trains staff in appropriate customer service techniques creating a comfortable atmosphere for all patients. This is a working supervisory position and at times may require the supervisor to assist with patient flow and duties normally assigned to Front Office Specialist. Candidates must be legally authorized to work in the United States. Please Note: UNLV Health does not provide employment sponsorships or sponsorship transfers for any positions.
- ADVANTAGES OF WORKING FOR UNLV HEALTH
Clinic Hours are Monday through Friday, 8AM to 5PM (Actual scheduled hours may vary depending on business need)
12 Full-Day and 2 Half-Day Paid Holidays per year, starting with your first day of employment
20 PTO days per year
3% 401K Contribution, even if you do not contribute (after 90 days of employment)
Medical, Dental, and Vision benefits that start the first of the month following your start date
- Major Responsibilities
Ability to effectively train and mentor Front Office Specialists.
Continually monitor and improve procedures within the clinic environment related to front office patient care and customer service.
Working with the Administrator to complete interviewing and selection of candidates for clinic positions.
Providing Insurance verification and EHR training to ensure minimal insurance billing issues.
Review office safety practices, performing safety training, hazard reviews and fire drills to ensure a safe work environment.
Maintain current knowledge of the medical industry and leadership skills.
Fostering relationships with back office personnel and supervisors to ensure that processes allow for effective management of patient flow.
Manage scheduling for employees within their span of control.
Ability to effectively administer corrective action plans and complete employee evaluations as needed.
Functions effectively in a Matrix Management environment.
Completes any duties and special assignments as requested.
- Educational Requirements
High School Diploma or equivalency.
- Qualifications
Demonstrated ability to read, write and speak English.
Demonstrated ability to use a computer with common software products such as Microsoft Word, Excel and PowerPoint.
3 years of office experience in a medical office, five years’ customer service experience.
One year’s supervisory experience.
Advanced understanding of EHR systems Epic EMR experience preferred.
Knowledge of and experience training customer service concepts.
Knowledge of business methods including productivity, workload analysis, and scheduling.
Knowledge of business principles including: planning, resource allocation, human resource concepts, operations and creation of policies and procedures.
- Physical Requirements
May include standing, sitting, and/or walking for extended periods.
May include performing repetitive tasks.
May include working on a special schedule (i.e., evenings and weekends with clients).
May include working with challenging patients and clients.
May include lifting up to 25 pounds.
- EEO etc: remove.
We need to map to sections: About the role (intro paragraph), Responsibilities (Major Responsibilities), Requirements (Educational Requirements?), Qualifications (Qualifications), Skills (maybe combine knowledge/abilities?), Benefits (Advantages), Pay (maybe 3% 401K contribution?), Schedule (Clinic Hours, holidays, PTO). However we must only include sections when posting has real specific content. Avoid filler like "commensurate with experience". We have actual content for Benefits, Pay (401K), Schedule (clinic hours, holidays, PTO). Also we have Physical Requirements maybe could be under Requirements or a separate section? Not in list; but we could include under Requirements or maybe Skills? The instruction says use headings for those specific section names; we can also add other headings if needed? It says "Use
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real content. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate like EEO, legal, application instructions, etc. Must preserve all substantive info.
We need to parse the posting.
Content:
- Under the direction of the Clinic Administrator, this position is responsible for overseeing the efficient functions of the front office, scheduling and medical records to ensure smooth patient flow. The supervisor is liaison between the front office and back office, monitoring and implementing processes for best practices. Instructs and trains staff in appropriate customer service techniques creating a comfortable atmosphere for all patients. This is a working supervisory position and at times may require the supervisor to assist with patient flow and duties normally assigned to Front Office Specialist. Candidates must be legally authorized to work in the United States. Please Note: UNLV Health does not provide employment sponsorships or sponsorship transfers for any positions.
- ADVANTAGES OF WORKING FOR UNLV HEALTH
Clinic Hours are Monday through Friday, 8AM to 5PM (Actual scheduled hours may vary depending on business need)
12 Full-Day and 2 Half-Day Paid Holidays per year, starting with your first day of employment
20 PTO days per year
3% 401K Contribution, even if you do not contribute (after 90 days of employment)
Medical, Dental, and Vision benefits that start the first of the month following your start date
- Major Responsibilities
Ability to effectively train and mentor Front Office Specialists.
Continually monitor and improve procedures within the clinic environment related to front office patient care and customer service.
Working with the Administrator to complete interviewing and selection of candidates for clinic positions.
Providing Insurance verification and EHR training to ensure minimal insurance billing issues.
Review office safety practices, performing safety training, hazard reviews and fire drills to ensure a safe work environment.
Maintain current knowledge of the medical industry and leadership skills.
Fostering relationships with back office personnel and supervisors to ensure that processes allow for effective management of patient flow.
Manage scheduling for employees within their span of control.
Ability to effectively administer corrective action plans and complete employee evaluations as needed.
Functions effectively in a Matrix Management environment.
Completes any duties and special assignments as requested.
- Educational Requirements
High School Diploma or equivalency.
- Qualifications
Demonstrated ability to read, write and speak English.
Demonstrated ability to use a computer with common software products such as Microsoft Word, Excel and PowerPoint.
3 years of office experience in a medical office, five years’ customer service experience.
One year’s supervisory experience.
Advanced understanding of EHR systems Epic EMR experience preferred.
Knowledge of and experience training customer service concepts.
Knowledge of business methods including productivity, workload analysis, and scheduling.
Knowledge of business principles including: planning, resource allocation, human resource concepts, operations and creation of policies and procedures.
- Physical Requirements
May include standing, sitting, and/or walking for extended periods.
May include performing repetitive tasks.
May include working on a special schedule (i.e., evenings and weekends with clients).
May include working with challenging patients and clients.
May include lifting up to 25 pounds.
- EEO etc: remove.
We need to map to sections: About the role (intro paragraph), Responsibilities (Major Responsibilities), Requirements (Educational Requirements?), Qualifications (Qualifications), Skills (maybe combine knowledge/abilities?), Benefits (Advantages), Pay (maybe 3% 401K contribution?), Schedule (Clinic Hours, holidays, PTO). However we must only include sections when posting has real specific content. Avoid filler like "commensurate with experience". We have actual content for Benefits, Pay (401K), Schedule (clinic hours, holidays, PTO). Also we have Physical Requirements maybe could be under Requirements or a separate section? Not in list; but we could include under Requirements or maybe Skills? The instruction says use headings for those specific section names; we can also add other headings if needed? It says "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies we should use those headings; we can also possibly add others but better to stick to those. So we need to map content to these sections.
About the role: intro paragraph describing role.
Responsibilities: list of major responsibilities.
Requirements: educational requirements? Could also include legal authorization to work in US, maybe also physical requirements? But physical requirements maybe better under Requirements? Could also be under Skills? But we have a Skills section for skills like computer use, customer service, etc. Qualifications: maybe combine qualifications and skills? The list includes Qualifications and Skills separate. We need to decide.
Qualifications: maybe the bullet list of qualifications (experience, supervisory, EHR, etc). Skills: maybe the abilities like reading/writing, computer use, knowledge of business methods, etc. But there is overlap.
We need to preserve all substantive info; we can split as we see fit.
Let's define:
- About the role: first paragraph(s) up to "Candidates must be legally authorized to work in the United States. Please Note: UNLV Health does not provide employment sponsorships or sponsorship transfers for any positions." (but we should remove the note about sponsorships? It's not boilerplate? It's specific to UNLV Health; maybe keep as part of About the role? It's not a standard heading; but we can keep as prose.)
- Responsibilities: the list under "Major Responsibilities".
- Requirements: educational requirement (High School Diploma or equivalency) plus legal authorization to work in US (maybe also physical requirements?). Could also include physical requirements? But we have a separate Physical Requirements list; maybe we can put under Requirements as well.
- Qualifications: the list under "Qualifications" (experience, supervisory, EHR, knowledge of business methods, etc.)
- Skills: maybe the abilities like Demonstrated ability to read, write and speak English; Demonstrated ability to use computer; Knowledge of and experience training customer service concepts; etc. But some of those are also in Qualifications. To avoid duplication, we need to decide a split that covers all info without duplication.
We could treat Qualifications as the experience/education/experience requirements, and Skills as the abilities/knowledge. But the posting already has a "Qualifications" bullet list that includes many items: ability to read/write/speak English, computer use, 3 years office experience, 5 years customer service, 1 year supervisory, Epic EMR preferred, knowledge of customer service training, knowledge of business methods, knowledge of business principles. That seems like a combined qualifications/skills list. The "Educational Requirements" is separate.
Thus we could map:
- About the role: intro.
- Responsibilities: Major Responsibilities list.
- Requirements: Educational Requirements (High School Diploma or equivalency) + Legal authorization to work in US (maybe also Physical Requirements? but we could put Physical Requirements under Requirements as well).
- Qualifications: the Qualifications bullet list (including experience, supervisory, EHR, knowledge, etc.)
- Skills: maybe we could omit if no distinct content; but we need to include only when posting has real specific content. If we already put all skill-like content in Qualifications, we could skip Skills section. But we need to check if any content left for Skills: maybe "Ability to effectively train and mentor Front Office Specialists." etc are responsibilities. So Skills may be redundant. Could we put "Knowledge of business methods including productivity, workload analysis, and scheduling." under Skills? But it's already in Qualifications. To avoid duplication, we could decide to put all bullet list under Qualifications and not have Skills. That's acceptable as we only include sections with real content; we can omit Skills.
- Benefits: the ADVANTAGES list (Clinic Hours, holidays, PTO, 401K, Medical/Dental/Vision). However we also need Pay and Schedule sections separately. The instruction says to create Pay/Schedule/Benefits sections only if posting actually states them. We have Pay: 3% 401K Contribution. Schedule: Clinic Hours Monday-Friday 8AM-5PM (may vary), plus holidays and PTO maybe considered schedule? But we could treat Schedule as clinic hours and holidays/PTO? Benefits could be medical/dental/vision. However the advantages list includes both schedule-related items and benefits. We need to split them appropriately.
We have:
- Clinic Hours are Monday through Friday, 8AM to 5PM (Actual scheduled hours may vary depending on business need) -> Schedule.
- 12 Full-Day and 2 Half-Day Paid Holidays per year -> Benefits? Could be considered Benefits (time off). Could also be Schedule? Usually holidays are benefits. We'll put under Benefits.
- 20 PTO days per year -> Benefits.
- 3% 401K Contribution, even if you do not contribute (after 90 days of employment) -> Pay.
- Medical, Dental, and Vision benefits that start the first of the month following your start date -> Benefits.
Thus we will have:
- Benefits: list of holidays, PTO, medical/dental/vision.
- Pay: 3% 401K contribution.
- Schedule: Clinic Hours Monday-Friday 8AM-5PM (may vary).
We must not include filler like "Actual scheduled hours may vary depending on business need" - that's specific, okay.
Now we need to format using for each section heading, - for lists,
for prose.
We must not repeat job title. No markdown.
We must remove boilerplate: EEO, legal, application instructions, etc. Also remove "Please Note: UNLV Health does not provide employment sponsorships or sponsorship transfers for any positions."? That's not boilerplate but it's a note about sponsorship; it's specific to UNLV Health. Should we keep? It's substantive info about sponsorship. It's not a standard heading; we can keep as prose in About the role.
Also remove "If you have any questions about our interview and hiring procedures, please contact Recruitment at healthjobs@medicine.unlv.edu" - that's application instructions, remove.
Now craft HTML.
Structure:
About the role
Under the direction of the Clinic Administrator, this position is responsible for overseeing the efficient functions of the front office, scheduling and medical records to ensure smooth patient flow. The supervisor is liaison between the front office and back office, monitoring and implementing processes for best practices. Instructs and trains staff in appropriate customer service techniques creating a comfortable atmosphere for all patients. This is a working supervisory position and at times may require the supervisor to assist with patient flow and duties normally assigned to Front Office Specialist. Candidates must be legally authorized to work in the United States. Please Note: UNLV Health does not provide employment sponsorships or sponsorship transfers for any positions.
Responsibilities
- Ability to effectively train and mentor Front Office Specialists.
- Continually monitor and improve procedures within the clinic environment related to front office patient care and customer service.
- Working with the Administrator to complete interviewing and selection of candidates for clinic positions.
- Providing Insurance verification and EHR training to ensure minimal insurance billing issues.
- Review office safety practices, performing safety training, hazard reviews and fire drills to ensure a safe work environment.
- Maintain current knowledge of the medical industry and leadership skills.
- Fostering relationships with back office personnel and supervisors to ensure that processes allow for effective management of patient flow.
- Manage scheduling for employees within their span of control.
- Ability to effectively administer corrective action plans and complete employee evaluations as needed.
- Functions effectively in a Matrix Management environment.
- Completes any duties and special assignments as requested
for each section heading, - for lists,
for prose.
We must not repeat job title. No markdown.
We must remove boilerplate: EEO, legal, application instructions, etc. Also remove "Please Note: UNLV Health does not provide employment sponsorships or sponsorship transfers for any positions."? That's not boilerplate but it's a note about sponsorship; it's specific to UNLV Health. Should we keep? It's substantive info about sponsorship. It's not a standard heading; we can keep as prose in About the role.
Also remove "If you have any questions about our interview and hiring procedures, please contact Recruitment at healthjobs@medicine.unlv.edu" - that's application instructions, remove.
Now craft HTML.
Structure:
About the role
Under the direction of the Clinic Administrator, this position is responsible for overseeing the efficient functions of the front office, scheduling and medical records to ensure smooth patient flow. The supervisor is liaison between the front office and back office, monitoring and implementing processes for best practices. Instructs and trains staff in appropriate customer service techniques creating a comfortable atmosphere for all patients. This is a working supervisory position and at times may require the supervisor to assist with patient flow and duties normally assigned to Front Office Specialist. Candidates must be legally authorized to work in the United States. Please Note: UNLV Health does not provide employment sponsorships or sponsorship transfers for any positions.
Responsibilities
- Ability to effectively train and mentor Front Office Specialists.
- Continually monitor and improve procedures within the clinic environment related to front office patient care and customer service.
- Working with the Administrator to complete interviewing and selection of candidates for clinic positions.
- Providing Insurance verification and EHR training to ensure minimal insurance billing issues.
- Review office safety practices, performing safety training, hazard reviews and fire drills to ensure a safe work environment.
- Maintain current knowledge of the medical industry and leadership skills.
- Fostering relationships with back office personnel and supervisors to ensure that processes allow for effective management of patient flow.
- Manage scheduling for employees within their span of control.
- Ability to effectively administer corrective action plans and complete employee evaluations as needed.
- Functions effectively in a Matrix Management environment.
- Completes any duties and special assignments as requested
for prose. We must not repeat job title. No markdown. We must remove boilerplate: EEO, legal, application instructions, etc. Also remove "Please Note: UNLV Health does not provide employment sponsorships or sponsorship transfers for any positions."? That's not boilerplate but it's a note about sponsorship; it's specific to UNLV Health. Should we keep? It's substantive info about sponsorship. It's not a standard heading; we can keep as prose in About the role. Also remove "If you have any questions about our interview and hiring procedures, please contact Recruitment at healthjobs@medicine.unlv.edu" - that's application instructions, remove. Now craft HTML. Structure:
About the role
Under the direction of the Clinic Administrator, this position is responsible for overseeing the efficient functions of the front office, scheduling and medical records to ensure smooth patient flow. The supervisor is liaison between the front office and back office, monitoring and implementing processes for best practices. Instructs and trains staff in appropriate customer service techniques creating a comfortable atmosphere for all patients. This is a working supervisory position and at times may require the supervisor to assist with patient flow and duties normally assigned to Front Office Specialist. Candidates must be legally authorized to work in the United States. Please Note: UNLV Health does not provide employment sponsorships or sponsorship transfers for any positions.
Responsibilities
- Ability to effectively train and mentor Front Office Specialists.
- Continually monitor and improve procedures within the clinic environment related to front office patient care and customer service.
- Working with the Administrator to complete interviewing and selection of candidates for clinic positions.
- Providing Insurance verification and EHR training to ensure minimal insurance billing issues.
- Review office safety practices, performing safety training, hazard reviews and fire drills to ensure a safe work environment.
- Maintain current knowledge of the medical industry and leadership skills.
- Fostering relationships with back office personnel and supervisors to ensure that processes allow for effective management of patient flow.
- Manage scheduling for employees within their span of control.
- Ability to effectively administer corrective action plans and complete employee evaluations as needed.
- Functions effectively in a Matrix Management environment.
- Completes any duties and special assignments as requested