Pediatrics Supervisor

About the role

The Pediatrics Supervisor works on site and reports to the Pediatrics Service Line Director. Under the direct supervision and oversight of the Pediatrics Service Line Director, the Pediatrics Supervisor oversees staff, including Medical Assistants. They provide operational support by ensuring high-quality patient care, efficient workflows, excellent customer service and patient satisfaction and they support efforts needed to ensure appropriate resource utilization and access.

Salud Para La Gente (Salud) provides high quality, comprehensive and cost-effective medical, dental, behavioral health, optometry and other services to underserved, low-income communities in the Monterey Bay area, including Santa Cruz and Monterey Counties.

Responsibilities

• Provides in-person oversight and management of staff, including Medical Assistants and supervises the daily operations of the Pediatrics service line in support of leadership and organizational goals.
• Oversees efficient staffing and workflows to provide excellent patient care, service and access.
• Provides hands-on support, when unanticipated staffing challenges arise.
• Collaborates with the Director and staff to ensure high-quality patient care; participates in monitoring the quality of care provided and supports improvement initiatives, as directed
• Supports program compliance with internal and external regulations; supports audits by external entities.
• Supports financial initiatives, as directed.
• Develops and maintains professional relationships with key stakeholders, including Pediatrics providers, staff, and administrators
• With the Director, oversees the clinic appointment calendar to meet the organizational patient access goals.
• Identifies, troubleshoots and coordinates scheduling solutions with staff and providers when they arise.
• Participates in supporting ideas for service delivery improvements.
• Responds to patient complaints and incident reports.
• Documents, researches, and resolves incidents in collaboration with the Director.
• Addresses patient complaints and issues professionally and compassionately.
• Conducts one-on-one meetings with supervised staff regularly.
• Supports the management of inventory, clinical supplies and calibration of equipment.

Requirements

• Current national or CA state certification as a medical assistant from organizations approved by Salud; certification must have been continuously maintained for the past three years
• Current CPR certification
• Possession of a valid CA Driver’s license and insurance
• Experience working in a union environment
• Experience training employees, both orienting new employees as well as providing ongoing training

Desirable Qualifications

• Bilingual Spanish/English strongly preferred

Physical Demands & Working Environment

Work is performed primarily in a standard office environment with extensive interpersonal contact and frequent interruptions. Physical demands include sufficient ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to extensively operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information; see in the normal visual range with or without correction; hear in the normal audio range with or without correction.

Pay

Salary: $77,552.55 - $94,265.61

Schedule

Employment Type: Full Time

Benefits

• Medical, Dental, Vision, and Life Insurance Plans
• Paid Time Off (PTO): 19 days per year
• Paid Holidays: 12 per year
• 401(k) Retirement Plan with employer contribution
• Voluntary Long-Term Disability