Front Office Supervisor | MarQueen Hotel

Benefits

• Hourly Pay Range: $23.00 – $25.00 DOE
• Get Paid Daily (Make any day payday)
• Paid Time Off & Holiday Pay
• Medical, Dental, Vision, Disability, 401(k)
• HSA/FSA Plans with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Discounted Travel)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow
• Third Party Perks (discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions, and more)

About the Company

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive — and success. Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.

Core Values: Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Responsibilities

• Supervising procedural aspects of the hotel’s front office (including Front Desk, Bell Attendant/Valet, and Reservations if applicable), maintaining a presence during peak traffic periods.
• Ensuring guest and employee needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable.
• Performing front desk agent duties as necessary, such as registration, check out and processing room reservations for guests.
• Ensuring proper execution of VIP requirements, including room requests, amenity placement, welcome letters, gifts, etc.
• Ensuring that all safety and security policies and procedures are followed.
• Assisting with the training, coaching and development of team members.
• Assisting with interviewing team members.
• Maintaining an up to date working knowledge of all property amenities as well as any special events.
• Preparing daily reports and distributing as directed.
• Understanding of all front office standards and assisting in solving deficiencies.
• Supplying guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
• Completing designated cashier and closing reports in the computer system.
• Following all company policies and procedures; reporting accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional.
• Maintaining confidentiality of proprietary information; protecting company assets.
• Welcoming and acknowledging all guests according to company standards.
• Developing and maintaining positive working relationships with others; support team to reach common goals.
• Performing other reasonable job duties as requested by Supervisors.

Requirements

• Prior Front Desk Supervisor or Front Desk Lead experience in boutique hotels that offer Retail Merch and Valet Parking services preferred.
• Knowledge of online travel agencies (OTAs) and third-party booking channels; processing virtual credit card payments required.
• Ability to navigate and manage multiple platforms, including reservation systems, guest review channels, Outlook email, Microsoft Teams, and calendar views.
• Knowledge of guest reward and/or loyalty programs and the ability to explain program benefits while enrolling guests to increase memberships.
• Strong written and verbal communication skills required.
• Experience leading a team.
• Previous customer service or guest relations experience required.
• Ability to read, write, and speak English fluently to analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions