Front Office Supervisor - Hotel Daphne

About the role

Hotel Daphne seeks an enthusiastic Front Desk Supervisor to join our team. In this role, you will collaborate closely with the broader hotel operations team. Located in the charming Houston Heights neighborhood, Hotel Daphne is the latest project from Austin’s acclaimed hospitality group Bunkhouse Hotels. With 49 rooms, it offers an inviting escape in a residential neighborhood on the rise, featuring an all‑day restaurant and bar, a library/small private events space, and a lobby retail shop signature to the Bunkhouse brand.

Responsibilities

• Provide the highest quality of service to the customer at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handle special requests.
• Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
• Handle safe deposits by guests per established procedures.
• Keep lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures.
• Perform other duties as needed based on fluctuating operational demands.

Qualifications

• At least 2 to 3 years of progressive experience in a hotel or related field required.
• High School diploma or equivalent required.
• Ability to speak, read, write and understand the primary language(s) of the workplace.
• Ability to understand other computer programs (i.e., Property Management System).
• Availability to work flexible shifts, including evenings, weekends, and holidays.
• College degree preferred.
• Previous supervisory experience preferred.

Benefits

• Medical, Dental, Vision
• 401K with company match
• Free room nights
• Discounted and Friends & Family Room Rates
• Free parking
• Generous Paid Time Off
• Work‑life benefits including wellbeing initiatives such as a complimentary Headspace subscription
• Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more