Front Office Supervisor (Full-Time) Residence Inn Rancho Cordova

Position Summary

We are seeking a detail-driven, analytical, and highly organized Front Office Manager with strong accounting skills to support both onsite Front Office operations and multi-property accounting functions. This role is ideal for a hospitality professional who excels in numbers, systems, accuracy, and process management—someone who is as comfortable entering invoices and reconciling transactions as they are supporting a front desk team.

Key Responsibilities

• Manage daily Front Office operations, ensuring accuracy in check-in/check-out procedures, billing, cash handling, and folio management.
• Maintain strict adherence to internal controls, brand standards, and audit-ready processes.
• Monitor room inventory, rate integrity, and credit-card authorization processes.
• Ensure all daily, weekly, and monthly operational reports are accurate and submitted on time.
• Lead, develop, and mentor the Front Desk, Guest Services, and Night Audit team.
• Conduct training on financial accuracy, posting integrity, and SOP compliance.
• Perform coaching, performance reviews, and scheduling aligned with business forecasts.
• Create a structured and accountable work environment where accuracy and consistency are prioritized.
• Support the team in delivering friendly, efficient, solutions-based guest interactions.
• Manage escalations professionally with a calm, fact-based approach.
• Maintain strong relationships with VIP and returning guests while upholding operational precision.
• Partner closely with Housekeeping, Accounting, Maintenance, and Sales to ensure seamless operations.
• Communicate regularly with the General Manager on financial and operational updates, opportunities, or concerns.
• Ensure compliance with company policies, brand standards, internal controls, and state/federal requirements.
• Maintain a clean, organized, and safe front office and administrative working environment.

Qualifications

• Minimum 2 years of front office experience with exposure to accounting, night audit, or revenue processes
• Strong technical competency with PMS systems (Opera, OnQ, FOSSE, etc.) and Microsoft Excel (pivot tables, lookups, reporting)
• Exceptional organizational skills with proven ability to manage multiple priorities and deadlines
• Strong written and verbal communication with a professional, composed demeanor
• Ability to work flexible hours including weekends and holidays when needed