Front Office Supervisor ($21/hr) - The Watermark Hotel

About the role

The Watermark Hotel seeks a dynamic and experienced Front Office Supervisor to lead our front desk operations. The ideal candidate will manage daily operations, ensure guest satisfaction, and collaborate with other departments.

Responsibilities

• Oversee front desk operations, ensuring smooth check-ins and check-outs
• Manage reservations and room assignments
• Handle guest inquiries and complaints, providing prompt and courteous service
• Collaborate with housekeeping, maintenance, and other departments to ensure seamless operations
• Ensure compliance with hotel policies and procedures
• Perform cash handling duties and reconcile daily reports
• Train and supervise front desk staff

Requirements

• At least 2 years of experience in hospitality management or related field
• Proven ability to handle high-volume call volumes and multitask effectively
• Excellent communication skills, both verbal and written
• Strong organizational and problem-solving abilities
• Ability to work flexible hours, including weekends and evenings
• Valid driver’s license and reliable transportation (for property visits)

Qualifications

• High school diploma or equivalent
• Hotel Management Certification preferred

Skills

• Proficient in Microsoft Office Suite
• Knowledge of PMS (Property Management System) and CRM (Customer Relationship Management) systems
• Experience with property management software

Benefits

• Comprehensive health insurance coverage
• Flexible work schedule
• Professional development opportunities
• Employee discounts

Pay

$21 per hour

Schedule

Monday through Friday, 8:00 AM - 5:00 PM

Application Questions

• Are you 18 years of age or older?
• If hired, can you provide proof that you are eligible to work in the U.S.?
• Have you ever worked for B. F. Saul Company Hospitality Group, B. F. Saul Company, Saul Centers, Inc., ASB Chevy Chase Trust, or any other affiliated company?
• If Yes, what property did you work for?
• Will you require work sponsorship now or at any time in the future during the course of employment?
• Do you currently have any relatives working for any of the companies mentioned in the previous question?
• If yes, please state their name(s) and relationship.
• What is your minimum annual base compensation?
• What date are you available to start work?
• I agree that all the information that has been provided is complete and accurate information. If the organization discovers at any time that I failed to completely and honestly provide any information requested of me, I understand that my application will no longer be considered or, if I am working for the organization, that I will be subject to disciplinary action, up to and including termination of employment.

U.S. Equal Employment Opportunity information

B. F. Saul Company Hospitality Group provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Voluntary self-identification of disability

We invite all applicants to voluntarily self-identify their race, ethnicity, and/or gender. Submission of the information on this form is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. Information obtained will be retained in a confidential file and separate from personnel records. This information may only be used in accordance with the provision of applicable federal laws, executive orders, and regulations. If you want more information about any of the sections, please check with a company representative.