Front Office Specialist- Western Ridge Registration

Job Overview

This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; completing daily bank deposit; day-end reconciliation duties. Some locations also require this position to complete charge/receipt-entry and charge-receipt summaries for all office-related services.

Job Responsibilities

• Answers incoming telephone lines and handles and distributes calls.
• Demonstrates flexibility and takes initiative in seeking or accepting additional assignments.
• Schedules patient appointments.
• Informs department of issues.
• Accurately inputs patient registration information and updates patient insurance and demographic information.
• Accepts payments and logs appropriately.
• Demonstrates courtesy and respect toward families, community professionals and agencies, office personnel and team members.
• Follows JCAHO and HIPAA protocols; access to patient information will be limited to what is necessary to perform the job.

• Job Requirements

  • High School Diploma or GED degree (Required)
  • 3 - 4 years experience in a related field (Required)

  Working Conditions

  • Climbing - Rarely
  • Hearing: Conversation - Consistently
  • Hearing: Other Sounds - Frequently
  • Interpersonal Communication - Frequently
  • Kneeling - Occasionally
  • Lifting Pulling - Rarely
  • Pushing - Occasionally
  • Reaching - Rarely
  • Sitting - Consistently
  • Standing - Rarely
  • Stooping - Occasionally
  • Talking - Consistently
  • Thinking/Reasoning - Occasionally
  • Using Hands - Consistently
  • Color Vision - Occasionally
  • Visual Acuity: Far - Frequently
  • Visual Acuity: Near - Consistently
  • Walking - Frequently
  • Walking: Stairs - Rarely
  • Washing Machine - Rarely
  • Washing Dishes - Rarely
  • Other - Rarely

  TriHealth SERVE Standards and ALWAYS Behaviors

  • Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
  • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
  • Refrain from using cell phones for personal reasons in public spaces or patient care areas
  • Excel: ALWAYS… Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
  • Offer patients and guests priority when waiting (lines, elevators)
  • Work on improving quality, safety, and service
  • Respect: ALWAYS… Respect cultural and spiritual differences and honor individual preferences. Respect everyone’s opinion and contribution, regardless of title/role. Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS… Value the time of others by striving to be on time, prepared and actively participating. Pick up trash, ensuring the physical environment is clean and safe. Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: ALWAYS… Acknowledge wins and frequently thank team members and others for contributions. Show courtesy and compassion with customers, team members and the community