Front Office Specialist- Western Ridge Internal Medicine

About the role

Join our TriHealth Western Ridge Internal Medicine team as a Front Office Specialist and be the first point of connection for patients—creating a welcoming, efficient, and compassionate experience from the moment they walk in. In this role, you’ll play a vital part in supporting patient care by coordinating appointments, managing workflows, and ensuring every interaction reflects our commitment to exceptional service.

Responsibilities

• Answers incoming telephone lines and handles and distributes calls.
• Demonstrates flexibility and takes initiative in seeking or accepting additional assignments.
• Schedules patient appointments.
• Informs department of issues.
• Accurately inputs patient registration information and updates patient insurance and demographic information.
• Accepts payments and logs appropriately.
• Demonstrates courtesy and respect toward families, community professionals and agencies, office personnel and team members.
• Follows JCAHO and HIPAA protocols; access to patient information will be limited to what is necessary to perform the job.

Requirements

• High School Diploma or GED degree (Required)
• 3 - 4 years experience in a related field (Required)

Benefits

• Comprehensive benefits package including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement.
• Competitive pay based on level of education and experience.

Pay

Competitive pay based on level of education and experience.

Schedule

Full-Time (80 hours bi-weekly) Office hours range from 6:45am – 5:15pm. Shifts generally are 8 hours, however the clinic occasionally has needs for team member flexibility to cover 12-hour shifts.

Working Conditions

• Climbing - Rarely
• Hearing: Conversation - Consistently Hearing: Other Sounds - Frequently Interpersonal Communication - Frequently Kneeling - Occasionally Lifting