Front Office Registration

Responsibilities

• Ensures a positive first impression for patients and referents by guiding them through the intake process with professionalism and empathy.
• Act as the point of contact for all intra-office referrals and inquiries by providing education on all services, intake procedures, and scheduling appointments.
• Register new patients by collecting and verifying demographic and insurance information.
• Answer inbound and make outbound phone calls while responding to inquiries in a prompt and courteous manner, providing accurate information or triaging as appropriate.
• Process internal and external referrals and communicate scheduling outcomes.
• Collaborate with clinical staff regarding patient care issues and scheduling.
• Maintain awareness in trends, patterns, and needs for new services.
• Handle patient concerns and crises with empathy and patience and collaborate with site leadership to resolve as needed.

Requirements

• A high school diploma or equivalent.
• Experience working in health care facilities and an interest in behavioral health is strongly preferred.
• Ability to prioritize responsibilities in a fast-paced environment.
• Strong attention to detail.

Pay

Total earnings for this position is $16.50/hr. Actual compensation may be determined by various factors such as education, experience, skillset, internal equity, schedule and/or location.

Schedule

Monday through Friday, 7:00 AM–3:00 PM

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Long Term Disability
• Short Term Disability
• Life Insurance
• PTO and Paid Holidays