Front Office Registration

Responsibilities

• Ensures a positive first impression for patients and referents by guiding them through the intake process with professionalism and empathy.
• Acts as the point of contact for all intra-office referrals and inquiries by providing education on all services, intake procedures, and scheduling appointments.
• Registers new patients by collecting and verifying demographic and insurance information.
• Answers inbound and makes outbound phone calls while responding to inquiries in a prompt and courteous manner, providing accurate information or triaging as appropriate.
• Processes internal and external referrals and communicates scheduling outcomes.
• Collaborates with clinical staff regarding patient care issues and scheduling.
• Maintains awareness in trends, patterns, and needs for new services.
• Handles patient concerns and crises with empathy and patience and collaborates with site leadership to resolve as needed.

Requirements

• A high school diploma or equivalent.
• Experience working in health care facilities and an interest in behavioral health is strongly preferred.
• Ability to prioritize responsibilities in a fast-paced environment.
• Strong attention to detail.

Pay

Total earnings for this position will be $17.00 hourly. Actual compensation may be determined by various factors such as education, experience, skillset, internal equity, schedule and/or location.

Schedule

Monday through Thursday, 11:00 AM–7:30 PM, Friday 8:30 AM-5:00 PM.