Front Office Specialist- Primary Care - Vinings Health Park

Responsibilities

• Customer Service:
  • Greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
  • Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
  • Communicating quickly and often with patients, if there is a delay or wait for patient care.
  • Working with both clinical staff and providers in a team approach.
  • Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long.
  • Operations/Revenue Cycle:
    • Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork.
    • Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy.
    • Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close.
    • Contacting patients for appointment reminders.
  • Administrative:
    • Coinciding with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests

Qualifications

• Required Minimum Education: High school diploma or equivalent.
• Required Minimum Experience: 1-2 years administrative front office experience in a physician practice or health care setting.
• Preferred and Previous Customer Service Experience: Required.
• Required Minimum Skills: Computer skills essential. Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS) preferred. Knowledge of insurance filing and requirements. Strong verbal and written communication skills. Must be able to communicate and understand verbal and written English language and display a positive attitude while working in a team setting.