Front Office Specialist - Primary Care

Responsibilities

Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for:

• Answering, handling and screening incoming telephone calls;
• Greeting and registering patients;
• Filing and preparing charts;
• Check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments;
• Day-end reconciliation duties.

Requirements

• High School Diploma or equivalent;
• Previous front office experience or background in general office work;
• Maintain confidentiality/discretion;
• Be patient, courteous, and tactful;
• Communicate and relate well with office staff, ancillary departments and the public;
• Follow direction, accept orders and perform repetitive tasks;
• Computer literate in use of word processing and email.

Qualifications

• Patient, courteous, and tactful;
• Communicate and relate well with office staff, ancillary departments and the public;
• Follow direction, accept orders and perform repetitive tasks;
• Computer literate in use of word processing and email.

Preferred Qualifications

• 1-year experience in a medical/physician office setting preferred;
• Experience in electronic medical records preferred;
• Knowledge of medical terminology preferred.