Front Office Specialist - Gynecologic Oncology - Vinings Health Park

About the role

At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve.

Job Summary The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or administrative functions that support the practice's operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers.

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.

Responsibilities

• Customer Service:
  • In adherence to our AIDET principles, greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
  • Answer incoming calls; direct to appropriate personnel, take messages when appropriate within the EHR, handle non-clinical processes, and schedule patient appointments as requested.
  • Communicate quickly and often with patients if there is a delay or wait for patient care.
  • Work with both clinical staff and providers in a team approach.
  • Manage patient call wait times; be alert to queues in the system, respond to voicemails and messages timely, offer options to call patients back if they are on hold too long.
• Operations/Revenue Cycle:
  • Register/schedule patients for appointments; ensure patient insurance eligibility through Experion, check in patients, scan insurance cards and ID into the EHR, and ensure completion of all necessary paperwork.
  • Collect co-pays and any outstanding balances, adhering to the WMG LD90 cash management policy.
  • Manage cash allowance; verify opening balance, ensure all correct change and collections are made and accounted for, accurately balance superbills/posting report with bank bag for each daily close.
  • Check patients out; collect any deductibles or self‑pay account balances, set up payment arrangements on balances, and/or schedule next appointment visits.
  • Contact patients for appointment reminders.
• Administrative:
  • Coordinate with the clinic for pharmaceutical representatives, visitors, sample pick‑ups, and other clinic requests.
  • Perform other duties as assigned by management.
  • Comply with all WellStar Health System policies, standards of work, and code of conduct.

Requirements

• Education: High School Diploma / GED.
• Licensure/Certification: All certifications are required upon hire unless otherwise stated (no specific additional certifications listed).
• Experience: 1‑2 years of administrative front‑office experience in a physician practice or health‑care setting; previous customer service experience preferred.

Skills

• Computer skills essential.
• Medical terminology including coding (CPT‑4, ICD‑9, HCPCS) preferred.
• Knowledge of insurance filing and requirements.
• Strong verbal and written communication skills.
• Ability to communicate and understand verbal and written English; display a positive attitude while working in a team setting.