Front Office Representative & Rock Star Patient Ambassador

Position Overview

This role blends medical front office operations and patient experience management. You will be the first impression of TPPT and the standard bearer for professionalism, organization, and positivity.

This is a full-time position in a well-established clinic.

• Must work 2 evenings per week
• Must be able to work until 8:00 PM at least 2 nights (Mon–Fri)

Essential Duties & Responsibilities

• Patient Interaction & Front Desk Operations
• Greet patients promptly in a courteous, helpful manner
• Check patients in and ensure accurate documentation
• Collect copays and patient balances
• Schedule and manage appointments efficiently
• Answer and manage phones; screen calls; take clear, concise messages
• Provide accurate information to patients regarding services and scheduling
• Balance end-of-day payments and prepare bank deposits
• Insurance & Billing Support
• Explain health insurance benefits to patients clearly and confidently
• Verify prescriptions and ensure PT referrals are current
• Alert therapists promptly if prescriptions or authorizations require action
• Patient Ambassador Responsibilities
• Ensure every patient receives a 5-Star experience
• Conduct patient surveys and engage with patients proactively
• Support reputation management and patient follow-up processes
• Aid with workshops, community events, and attendance tracking

Qualifications

• Strong communication skills (verbal and written)
• Ability to multitask in a fast-paced setting
• Must be willing to work required evenings
• Must be local to the area

Compensation & Benefits

• Competitive salary
• Performance-based incentives
• Opportunity for growth within a growing multi-clinic practice
• Positive, team-oriented environment