Front Office Representative P/T

Front Office Representative at Country Inn & Suites by Radisson, Seattle-Bothell (19333 N Creek Pkwy, Bothell, WA 98011). This part-time role starts at $20 per hour.

About the role

Front Desk Agents are an essential part of our customer-service team. In addition to checking guests in and out, you will help manage the overall guest experience while answering questions about the hotel and surrounding areas.

Responsibilities

• Receive and process incoming guests, ensuring a delightful, seamless arrival and departure.
• Greet guests and handle hotel registration and other transactions.
• Stay current on hotel accommodations, services, and local attractions.
• Address all guest compliments, comments, observations, and challenges in a timely manner to achieve full guest satisfaction.
• Record resolutions to guest complaints on the “Make it Right” log.
• Collaborate with other departments to arrange services requested by guests.
• Review and update the communication log to stay informed about hotel developments.
• Prepare end-of-shift summaries and communications for management and other shifts.
• Encourage upselling of guest accommodations and promote hotel amenities, food & beverage outlets, services, and loyalty programs.
• Make reservations in accordance with the hotel’s yield-management practices.
• Process customer credit at check-in following hotel policy and data-privacy standards.
• Answer and field all calls to the hotel, both internal and external.
• Identify and record special billing instructions and notify Accounting.
• Obtain appropriate approvals and signatures for guest transactions.
• Follow hotel policy on cash banks and maintain confidentiality of guest information.
• Create 100% guest satisfaction by delivering the Radisson experience through genuine hospitality and exceeding guest expectations.
• Provide personal attention, take personal responsibility, and use teamwork when serving guests.
• Listen, apologize with empathy, find solutions, and follow through when resolving guest problems.
• Demonstrate “Yes I Can!” genuine hospitality and teamwork consistently.
• Assume responsibility for noticing guest dissatisfaction and use best judgment to apply the 100% Guest Satisfaction policy.
• Perform other duties as required to provide service brand behavior, genuine hospitality, and 100% guest satisfaction.

Requirements

• Strong customer-service experience required; previous hotel experience preferred.
• Ability to maintain a positive and professional attitude in all situations.
• Solid computer skills; Opera experience preferred.
• Ability to push/pull up to 30 lbs and lift up to 20 lbs.
• Ability to stand, stoop, or bend for an entire shift.
• Ability to work a flexible schedule, including mornings, afternoons, nights, and weekends.
• Excellent communication skills and a strong team spirit.

Benefits

• Access to company health, dental, and vision benefits.
• 401k retirement program.
• Commission on upsells.
• Competitive compensation and benefits, including medical, dental, and vision coverage.
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance.
• Financial benefits for retirement and health savings.
• Employee recognition programs.
• Discounts at Choice hotels worldwide.

Pay

Compensation range starts at $20 per hour.

Schedule

Part-time, flexible shifts including mornings, afternoons, nights, and weekends.