Front Office Representative

About the Role

This position serves as the first point of contact between patients and the facility, guiding patients through every step of their visit from check-in to check-out. You’ll schedule appointments, verify insurance, collect payments, manage patient information, and coordinate referrals and follow-up care. You’ll also answer calls, support providers, prepare daily schedules, and keep clinic operations running smoothly.

Responsibilities

• Receives all incoming calls from both internal and external lines, documents messages, and routes to appropriate clinical staff.
• Ensures documentation in medical record is complete, including lab and test results.
• Assists in facilitating requests for patient medical records.
• Receives patient in applicable systems, confirms patient demographics and insurance information, and performs insurance verification when required.
• Calculates and collects copays, deductibles, and self-pay as needed.
• Totals charges on patient’s super-bill at check-out.
• Coordinates transportation to care centers and residential homes as requested by patients or physicians.
• Schedules, reschedules, and confirms patient appointments, follow-up appointments, diagnostic tests, and surgeries; provides preparation instructions when required.
• Prepares patient referrals to specialty care.
• Prints physician schedules, superbills, labels, and other applicable forms in preparation for the next business day.
• Pulls and files patient charts and prepares new patient charts as needed.
• Prints and files transcription notes.
• Provides administrative support for physicians as needed.
• Reconciles charge tickets to each day’s schedule, identifies incomplete tickets, missing charge codes, or missing diagnoses, and notifies clinical staff.
• Forwards completed tickets and/or billing packages to the business office or billing company.
• Escorts patients to exam rooms, takes vitals and patient history, and may assist with patient treatment if required by the assigned facility.
• Performs daily work duties with minimal supervision and resolves minor patient grievances.
• Navigates multiple computer programs simultaneously and handles multiple demands on time.

Requirements

• High school diploma/GED or equivalent working knowledge.
• Demonstrated ability to multi-task between heavy phone volume, multiple computer systems, and frequent interruptions.
• Ability to handle ongoing face-to-face contact with patients and staff in a busy medical office environment.
• Minimum typing speed of 30 wpm and ability to perform data entry.

Preferred Qualifications

• Six months of experience working in a medical office and/or hospital setting.
• Working knowledge of medical terminology.
• Previous experience with electronic medical records and insurance.
• Bilingual in Spanish.

About the Location

Located just 45 minutes north of Denver, Northern Colorado offers trendy restaurants, a thriving retail sector, and endless cultural amenities. The area features wildflower-filled meadows, spectacular Rocky Mountain views, and adventures by horse, mountain bike, and boat, along with endless hiking trails and world-class skiing.

Banner North Colorado Medical Center is a 378-bed Level II trauma center and acute care facility with over 3,000 employees. The hospital provides inpatient and outpatient services, including medical, pediatric, obstetric, orthopedic, surgical, heart, cancer, and critical care. As a regional medical center, it serves southern Wyoming, western Nebraska, western Kansas, and northeastern Colorado. The Banner MD Anderson Cancer Center is a leading cancer diagnosis and treatment facility in Northern Colorado.

Schedule

Monday through Friday from 10:00 AM to 5:30 PM at Banner North Colorado Medical Center in Greeley.

Pay

Estimated pay range: $18.02 - $27.03 per hour. Banner Health is committed to pay equity and transparency. The posted range is a reasonable estimate based on relevant experience, education, certifications, skills, and geographic location at the time of posting. Actual pay will be determined at offer and may include the value of total rewards benefits.

Benefits

This opportunity includes the option to participate in a variety of health, financial, and security benefits.