Front Office Representative, Outpatient Imaging Center, Full Time

About the role

Reporting to the Practice Manager, this position is the first point of contact and creates the first impression of the medical office. The Front Office Representative is an expert at providing excellent customer service via phone and in person. This position is considered a crucial link between the patient and the care delivered by clinical and service staff. The incumbent must work collaboratively with all service staff in support of direct patient services, exhibiting flexibility, and embodying a “can do” attitude. The position exemplifies the core values and mission of the organization, always exercising utmost discretion, diplomacy, and tact in patient/staff interactions.

Responsibilities

• Serve as the first point of contact for patients, providing excellent customer service via phone and in person.
• Act as a crucial link between patients and clinical/service staff.
• Collaborate with service staff to support direct patient services.
• Operate general office business machines (e.g., fax, copiers).

Requirements

• High school diploma or equivalent is required.
• Two (2) years of prior experience as a health care front office assistant/receptionist is preferred.
• Current American Heart Association (AHA) Healthcare Provider CPR card is required.
• Attention to detail, ability to multi-task, and flexibility are required.
• Strong computer skills with experience and proficiency in medical systems is required.
• Strong multi-tasking, planning, and organization skills, with the ability to work independently as well as within a team, are required.
• Knowledge of Medical Terminology is preferred.

Pay

$23.00 - $28.65 per hour