Patient Representative - Front Desk (Full-Time)

About Diana Health

Diana Health is a high-growth network of modern women's health practices dedicated to setting a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that benefits both patients and providers.

Role Description

We are seeking a Receptionist / Patient Representative who is passionate about creating a delightful customer service experience from the moment clients step through our doors. This role requires a warm, welcoming, attentive, outgoing, customer service-oriented, organized, and creative individual who is eager to make clients feel comfortable and supported.

• Provide warm and friendly client interactions
• Take care of client check-in and out, answering questions and disseminating information to appropriate team members as necessary
• Provide waiting area tours to new clients, orienting them to our space, making them feel welcome and at home
• Ensure paperwork, consents, and insurance information is collected and complete
• Manage the client schedule: Know the schedule front to back, anticipate schedule needs, and work with the team to ensure the office is ready, set up, and prepared for the day
• Insurance, payment, and billing: Perform verification of benefits checks with insurance companies, manage and collect client copays and payment balances, discuss and set up payment plans with clients
• Front of the house management: Work with the team to ensure the office is ready, set up, and prepared for the day, collaborate on inventory, keep the office pristine, and other tasks as they arise, manage phone triage as necessary, coordinating between team members

Qualifications

• Customer service and hospitality experience strongly preferred and highly desirable
• Bachelor's Degree preferred or High School Diploma/GED with 2+ years experience in a related field
• Proficiency with Google Suite or Microsoft Office Products
• Strong computer skills; preferred familiarity with EMRs

Attributes

• Loves interacting with people, practicing excellent communication and interpersonal skills
• Enjoy being the "face" of a clinic or business and representing the brand via an extremely positive, friendly, and helpful attitude
• Exceptional at managing many tasks and not feeling overwhelmed by multitasking
• Focused on the details and able to organize and prioritize them along the way
• Obsess over growth and process improvement and love learning new tools, processes, and systems to aid in continual improvement
• Thrives in highly collaborative, fast-paced environments

Benefits

• Competitive compensation
• Health; dental & vision, with an HSA/FSA option
• 401(k) with employer match
• Paid time off
• Paid parental leave

Diana Health Culture

• Having a growth mindset and striving for continuous learning and improvement
• Positive, can do / how can I help attitude
• Empathy for our team and our clients
• Taking ownership and driving to results
• Being scrappy and resourceful