Front Office Representative, Outpatient Imaging Center, Full Time

About the role

Reporting to the Practice Manager, this position is the first point of contact and creates the first impression of the medical office. The Front Office Representative is an expert at providing excellent customer service via phone and in person. This position is considered a crucial link between the patient and the care delivered by clinical and service staff. The incumbent must work collaboratively with all service staff in support of direct patient services, exhibiting flexibility, and embodying a “can do” attitude. The position exemplifies the core values and mission of the organization, always exercising utmost discretion, diplomacy, and tact in patient/staff interactions.

Responsibilities

• Serve as the first point of contact for patients, providing excellent customer service via phone and in person.
• Collaborate with clinical and service staff to support direct patient services.
• Operate general office business machines (e.g., fax, copiers).
• Utilize strong computer skills with proficiency in medical systems.

Requirements

• High school diploma or equivalent is required.
• Two (2) years of prior experience as a health care front office assistant/receptionist is preferred.
• Current American Heart Association (AHA) Healthcare Provider CPR card is required.
• Attention to detail, ability to multi-task, and flexibility are required.
• Strong multi-tasking, planning, organization skills, and ability to work independently as well as within a team are required.
• Knowledge of Medical Terminology is preferred.

Pay

$23.00 - $28.65 per hour.