Front Office Representative II- Arlington, TX

Role And Responsibilities

• Greet patients warmly and professionally and consistently create a positive patient experience
• Phreesia registration
• Accurately check patients in and out using the electronic health record (EHR) system
• Collect and verify insurance information and patient demographics
• Collect co-pays and balances at the time of service
• Answer incoming calls and direct messages appropriately
• Schedule appointments and follow-up visits according to protocol
• Collapse rescheduling, cancellations, and no show follow-ups
• Verify insurance eligibility and benefits in advance
• Maintain cleanliness and organization of the front office
• Provide general administrative support to the office team
• Adhere to patient privacy and HIPAA regulations
• Insurance verification, scheduling, and resolving registration issues
• End-of-day closing, time-of-service collections, leading reschedules
• Managing provider schedules, appointment times and blocks
• Reviewing and explaining patient balances
• Maintaining cleanliness and organization of the front office
• Providing general administrative support to the office team
• Adhering to compliance protocols (HIPPA, Insurance)
• Managing financial transactions and reviewing patient balances

Minimum Qualifications And Requirements

• Minimum 2 years of related experience in a healthcare setting
• Excellent communication and organizational skills
• Basic computer proficiency