Front Office Representative

General Summary

As the first point of contact for patients, you’ll keep our front office running smoothly while delivering excellent customer service. From greeting patients and managing check-in to verifying insurance, collecting payments, and scheduling appointments, you’ll play a vital role in ensuring every patient feels welcomed, informed, and cared for.

Essential Functions

• Welcome and check in patients, notify providers of arrivals.
• Collect accurate demographics, insurance, and required authorizations/referrals.
• Handle patient payments, co-pays, and account balances; balance cash drawer daily.
• Verify insurance eligibility and benefits, escalating complex cases as needed.
• Schedule and update patient appointments, follow-ups, and referrals.
• Scan and maintain patient records and documentation in the EMR system.
• Provide clear communication to patients regarding wait times, billing, and procedures.
• Maintain confidentiality and a professional, organized front office environment.

Qualifications

• High school diploma/GED required; additional healthcare/administrative training preferred.
• Minimum 1 year of patient registration/front office experience in a medical or healthcare setting.
• Knowledge of insurance rules, regulations, and medical terminology.
• Strong customer service, communication, and computer skills.
• Ability to multitask, stay organized, and remain professional under pressure.
• Bilingual (English/Spanish) strongly preferred.