Front Office Representative

Southwest Behavioral & Health Services isa non-profit community-based provider of behavioral health services with locations across Arizona. We believe in Empowered Belonging — a culture where every individual’s unique perspectives, backgrounds, and experiences are welcomed and valued.

About the role

As a Front Office Representative, you will perform front office duties including patient care activities, check-in and check-out, scheduling, verifying medical insurance, and confirming appointments. This position reports to a Front Office Supervisor and may require working at various SB&H locations as needed.

Schedule

Monday through Friday; schedule can vary depending on business needs. Reporting to our Kingman outpatient location.

Pay

$15.51 per hour.

Responsibilities

• Establish, update, and maintain all client databases and scheduling of consumer appointments.
• Coordinate transportation as clinically necessary or appropriate.
• Process medication issues and prior authorizations.
• Process and monitor lab results.
• Schedule medication, counseling, and intake appointments.
• Complete intake referrals and screening.
• Answer all incoming phone calls by the third ring.
• Confirm and update consumer contact information.
• Verify consumer eligibility and enrollment prior to appointment (AHCCCS, RBHA/agency, Limited Income Subsidy, Medicare Part D).
• Collect client fees and copays.

Requirements

• High School Diploma or G.E.D required.
• Completion of a Medical Assistant training program highly preferred.
• Medical Assistant Certification preferred.
• 1-2 years of experience in a medical or behavioral health background preferred.
• Prior clerical experience, preferably in a behavioral health setting (consideration given for coursework in lieu of part of the experience requirements).
• Bilingual (English/Spanish) preferred.

Benefits

• 3.3 weeks of PTO in your first year of employment, with increased accruals after continued service.
• 10 paid holidays.
• Low-cost medical, dental, and vision insurance; short-term/long-term disability and life insurance for employees.
• 40% company match up to a 10% deferral into your SB&H retirement account.
• Career development through a culture of internal promotion.
• Tuition reimbursement program and discount degree programs to help with higher education goals.
• Employee Assistance Program, Health & Wellness, and more.