Front Office Representative

General Summary

As Southeast Orthopedic Specialists continues to grow, we are hiring Front Office Representatives for our Riverside Clinic in Jacksonville, FL!

Essential Functions

• Promptly greets and acknowledges patients.
• Instructs patients in the completion of medical history and patient information forms and makes any necessary corrections to the patient's account.
• Obtains accurate, complete demographic and insurance information and financial contract/consent on patient paperwork, as well as reviewing patients and guarantors to obtain accurate information assuring all necessary documents are populated and signed correctly.
• Identifies and collects co-payments, co-insurances, and past-due account balances.
• Explains financial requirements to the patient in response to questions on billing and insurance matters.
• Notifies patients, family members, physicians and/or supervisors of network insurance coverage issues that may result in coverage reduction.
• Scans all new patient or updated patient information into computer (including: photo ID, insurance cards, referrals, and patient paperwork).
• Schedules follow-up appointments, reviews patient's insurance coverage, notifies patient if service requires authorization or referral.
• Maintains general knowledge of insurance plans accepted by Southeast Orthopedic Specialists.
• Responsible for maintaining a secure and accurate cash drawer. Responsible for daily balancing of cash drawer and closing.
• Maintains the strictest patient confidentiality.
• Maintains a clean and organized front office workspace.

Qualifications

• High school diploma/GED or equivalent working knowledge preferred.