Front Office Representative

Essential Functions

• Greet visitors and patients upon their arrival
• Check patients in/out
• Establish and maintain demographics and insurance information
• Verify insurance eligibility
• Verify receipt of primary care physician referral for HMO plans
• Complete system documentation as it pertains to meaningful use
• Collect payments and co-payments for all services
• Follow end of day deposit processes
• Schedule mutually acceptable appointment times for patients and physicians
• Schedule ancillary testing appointments, both internal and external
• Notify appropriate department of ancillary testing in order for them to obtain necessary authorizations
• Check upcoming schedules to insure that all appointments have authorizations, referrals and outstanding payment amounts
• Complete all “tasks” and orders in a timely manner
• Scan internal documents accurately into patient’s medical record
• Track supplies, including business cards and forms; inform administration when orders need to be placed
• Sign for and disburse incoming imaging, equipment and supplies
• Demonstrate courteous and helpfulness toward patients and their families
• Display flexibility in work schedule dependent on clinic needs

Qualifications

• Education: High school diploma or equivalent
• Certification/Licensure: Not required
• Skills: Medical Terminology, Basic typing and keyboarding skills, Strong organizational and interpersonal sills, Experience with customer service, Familiarity with computers and other office equipment, Ability to maintain confidentiality of sensitive information, Ability to prioritize responsibilities
• Physical Requirements: Requires occasional lifting up to 25 pounds unassisted, Requires frequent bending, reaching and repetitive hand movements, standing, walking, squatting and sitting