Front Office Receptionist | The Lark (Swing Shift and Night Audit shifts)

About the role

The Lark is seeking a Front Desk Agent to join our dynamic team. This role involves swing and night audit shifts, where you will be responsible for managing the day-to-day operations of the property, ensuring guest satisfaction, and maintaining a safe and secure environment.

Responsibilities

• Oversight of the day-to-day night operation of the property including front desk operations, and financial reconciliation and reporting.
• Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals.
• Maintains a safe and secure environment for guests and team members.
• Reports security concerns and problematic situations immediately to the General Manager or appropriate party.
• Responds and works to resolve guest issues and concerns as necessary.
• Evaluates patterns or trends in guest concerns in order to plan and implement corrective actions.
• Provides regular and on-going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations.
• Maintains cleanliness and organization of the front office, reception area, lobby and storage areas.
• Maintains proper maintenance and usage of all equipment.
• Completes property walks routinely to monitor guest safety and security.
• Handles check-in and checkout processes efficiently according to hotel procedures and standards.
• Keeps detailed records and reports on guest transactions and other relevant information.
• Manages guest issues effectively, using good judgment and consulting with management when necessary.
• Responsible for making restaurant, transportation, activity, or entertainment reservations on behalf of the guest.

Requirements

• Previous hospitality or customer service experience preferred.
• Previous experience in cash handling & computerized Point of Sale system preferred.
• Strong written and verbal communication skills required.
• Strong problem solving and conflict resolution skills.
• Able to understand and apply labor and industry-specific laws and regulations.
• Ability to understand and apply labor and industry-specific laws and regulations.
• Ability to park and retrieve guest vehicles.
• Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked.
• Must possess basic negotiation skills and strong customer relations skills.
• Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.