Receptionist (EVENING SHIFT)

Maintenance and Direction

Maintains established departmental policies and procedures, objectives, quality assurance program and safety standards.

Provides assistance, guidance and direction to visitors and residents.

Ascertains the nature of their business; assists and/or directs visitors and residents to various locations in the community when appropriate. Calls for an escort when necessary.

Serves as “hand holder” to upset residents. Also serves as “front of the house” eyes and ears, reporting issues of importance to the Director or Security on duty.

Communication and Logistics

• Receives messages, flowers, newspapers and other items and notifies appropriate personnel.
• Delivers or arranges for the delivery of items to residents and appropriate personnel.
• Maintains directory and files on current residents, their locations, status and other pertinent information according to established procedure.
• Assists in care and maintenance of department equipment and supplies.
• Maintains Guest Room Reservation book.
• Inputs and prints maintenance and housekeeping work orders into Fieldpoint.
• Maintains Guest Room Reservation book.
• Signs out and returns all keys at the beginning and end of shift.

Administrative Support

• Logs-in daily prescriptions from pharmacies and signs them out once they are picked up.
• Keeps reception area neat and clean in view of all guests.
• Performs other duties as assigned.