Front Office Receptionist | The Lark (Full Time)

About the role

A master multitasker and memory maker, you'll be responsible for handling guest check-in and check-out processes, managing guest issues, and supporting the Guest Services and Front Office teams. Enjoy a dynamic and fast-paced environment where you'll create unique and meaningful experiences for guests.

Responsibilities

• Efficiently handle guest check-in and check-out processes, including room credits, keys, and special requests.
• Operate the PBX and Radio paging systems according to procedures.
• Manage guest issues effectively, ensuring both guest needs and business objectives are met.
• Conduct follow-up with guests and team members to ensure satisfaction.
• Make restaurant, transportation, activity, or entertainment reservations on behalf of guests.

Requirements

• Previous hospitality or customer service experience preferred.
• Previous experience in cash handling and computerized Point of Sale system preferred.
• Strong written and verbal communication skills required.

Qualifications

Eligibility for perks is dependent on job status. Hourly Pay: $22.00. Get Paid Daily, Paid Time Off & Holiday Pay, Benefits - Medical, Dental, Vision, Disability, 401K, HSA/FSA Plans - with employer contribution. Values-based culture, Culture Add (Creating Space for Fresh Perspectives), Referral Bonus (Get Paid to Recruit), Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!), Employee Assistance Program, “Columbia Cares” Volunteer Opportunities, Committee Participation Opportunities, Online Learning Platform to Help You Grow, Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more).

Skills

Previous hospitality or customer service experience preferred. Previous experience in cash handling and computerized Point of Sale system preferred. Strong written and verbal communication skills required.

Benefits

Medical, Dental, Vision, Disability, 401K, HSA/FSA Plans - with employer contribution. Employee Assistance Program, “Columbia Cares” Volunteer Opportunities, Committee Participation Opportunities, Online Learning Platform to Help You Grow, Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more).

Pay

Hourly Pay: $22.00

Schedule

Not specified