Front Office Receptionist- Scheduling Coordinator

About the role

Lumiere Children’s Therapy is a multidisciplinary pediatric practice dedicated to helping children reach their highest potential through meaningful connection and breakthrough moments. We offer speech, occupational, physical, and behavior therapy, social work, and a therapeutic preschool program all under one roof. Our front office is the heart of our clinic. It's where families first feel our culture, our care, and our professionalism. We're looking for someone who loves structure, details, and being the calm, capable person who keeps everything running smoothly.

Responsibilities

• Answer phones with warmth, confidence, and professionalism
• Schedule and reschedule appointments across multiple providers
• Maintain clean, accurate calendars and protect the schedule
• Confirm appointments and manage cancellations
• Support intake and onboarding for new families
• Communicate clearly with families about next steps and logistics
• Keep detailed and accurate notes in our systems
• Capture small details before they become big problems
• Keep the front office organized, stocked, and running smoothly

Requirements

• Must be able to work on-site in Chicago, Monday-Friday
• 2+ years experience in front desk, scheduling, customer service, or administrative work
• Strong computer skills and comfort learning new systems
• Excellent communication skills
• High attention to detail and follow-through
• Professional, warm, and emotionally steady

Qualifications

• Experience in a pediatric, medical, therapy, or healthcare setting
• Experience scheduling for multiple providers
• Familiarity with intake or insurance workflows

Skills

• Organizational skills
• Attention to detail
• Customer service skills
• Communication skills
• Time management

Benefits

A warm, supportive, family-centered work environment

Clear expectations and structured training

A team that values kindness, consistency, and professionalism

Growth opportunities within a thriving practice

Competitive Pay

Pay

Based On Experience

Schedule

Part-time on-site position in our Chicago location, Monday through Friday

How to Apply

Complete this link and review the following: https://go.cultureindex.com/s/M6S2Ozlsvn

Please include a short note answering the following as the final page to your resume, please start your note with the words: “Lumiere Front Office”.

Please list your answers using numbers (1, 2, 3).

Applications will be reviewed in the order received. Please submit your application on any given day between the hours of 10:00am and 5:00 pm CST.