Jobs · OTHR · California

Front Office Night Manager - Waldorf Astoria Beverly Hills

Hilton · Beverly Hills, CA · 1 mo ago
On-siteOTHRFull-time
We need to output HTML fragment with sections: About the role? Actually we need to use headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to parse the job description. Key info: - Job title: Night Manager (not to be repeated as heading) - Property: Waldorf Astoria Beverly Hills, luxury hotel, 170 rooms, etc. - Overview: leading hotel, Forbes 5-Star, AAA 5-Diamond, etc. - Role: oversee all overnight front office operations, manage team of around 10 employees. - Ideal candidate: luxury front office management experience, passion for delivering exceptional service, ONQ experience highly preferred. - Classification: Full-Time - Shift: Overnight – must be available to weekdays, weekends, holidays. - Responsibilities: list of tasks (multiple bullet points). There's also a second "Responsibilities" section with bullet list of typical day tasks. - Qualifications: includes Hilton core values list (passion for spreading light, integrity, leadership, teamwork, ownership, focus on now). Also maybe "What It Takes to Make the Stay At Hilton..." includes core values. - About Us: description of Hilton, award-winning workplace culture. - About The Team: How We'll Help You Thrive Benefits: list of benefits (travel perks, ESPP, parental leave, caregiving support, crisis concierge, mental health resources, PTO, health & welfare, retirement plans). Also note benefits may vary. - Pay: Not mentioned. So we should NOT include Pay section. - Schedule: we have Shift: Overnight – must be available to weekdays, weekends, holidays. That's schedule info. So we can include a Schedule section with that content. - Benefits: we have benefits list. So include Benefits section. - Skills: Not explicitly listed; maybe ONQ experience highly preferred could be a skill. But we have no explicit skills list. Could we create a Skills section? The rule: include a section ONLY when posting has real, specific content for it. There's no explicit skills list; we could infer but better not to invent. So omit Skills. - Requirements: Could be qualifications? The posting has Qualifications section (core values). Also maybe "Ideal candidate will have luxury front office management experience and have a passion for delivering exceptional service. ONQ experience highly preferred." That could be Requirements. We could treat that as Requirements. But we also have a Qualifications section with core values. The rule: we should not create thin sections; we could combine? But we need to follow headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide what goes where. About the role: likely a brief overview of the role and property. Could include description: "As a leading hotel in the luxury market, Waldorf Astoria Beverly Hills is looking for a Night Manager to join the Front Office Team..." etc. That seems appropriate. Responsibilities: combine both responsibility bullet lists. Requirements: maybe the ideal candidate specs: luxury front office management experience, passion for delivering exceptional service, ONQ experience highly preferred. Also maybe classification full-time? But classification is more about job type. Could be in Requirements? But we have Schedule separate. Qualifications: maybe the Hilton core values list (passion for spreading light, integrity, leadership, teamwork, ownership, focus on now). Also maybe "What It Takes to Make the Stay At Hilton..." includes those values. So we can put that as Qualifications. Benefits: list of benefits. Schedule: shift info. We must not repeat job title as heading. Also not include Job ID etc. We must preserve all substantive information; do not invent or summarize away detail. So we need to keep details like number of rooms, banquet space, food outlets, etc. Those are substantive; they belong in About the role perhaps. We need to use

for section headings. Use
  • for any list of duties/requirements/benefits. Use

    for prose. We must not include boilerplate like cookie/navigation/legal/EEO etc. The posting includes some generic Hilton text about award-winning workplace culture etc. That's substantive? It's about the company; we can keep as About the role or maybe About Us? But we don't have About Us heading; we could put that content in About the role or maybe a separate section? Not in list. The allowed headings are limited; we could put company description under About the role or maybe under Qualifications? Better to put under About the role as it's about the role and company. We must not include duplicated lines. There's some duplicated "Responsibilities" heading inside the text; we need to avoid duplication. We must not include application instructions (like "Want to learn more? Hotel Website , Instagram , Facebook") - remove. We must not include "Classification: Full-Time" maybe we can put that in Schedule? Actually classification is full-time; schedule is overnight. Could include both in Schedule section? But schedule heading is for schedule details; classification could be part of About the role? Might be better to include classification in About the role as a short sentence: "This is a full-time position." But we have Schedule section for shift details; we could also include classification there? The rule: only include Schedule section if posting actually states them. It does state shift: Overnight – must be available to weekdays, weekends, and holidays. So we can put that in Schedule. Classification full-time could be mentioned in About the role or maybe we could add a short paragraph there. It's not a separate heading. We must not include Pay section because not stated. We must not include Skills section because not stated. Now craft HTML. Structure:

    About the role

    ... (prose about role, property details, classification full-time maybe)

    Responsibilities

    • ...
    • ...

    Requirements

    • Luxury front office management experience
    • Passion for delivering exceptional service
    • ONQ experience highly preferred

    Qualifications

    • Passion for spreading the light and warmth of hospitality
    • Acting with integrity and always doing the right thing
    • Inspiring others through leadership
    • Belief that teamwork drives the best outcomes
    • Sense of ownership and accountability
    • Focus on the now, bringing urgency and discipline to every moment
    Alternatively we could keep as

    but it's a list; better

      .

      Benefits

      • Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
      • Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
      • Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
      • Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
      • Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
      • Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
      • Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
      • Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
      • Financial security for your future – Our retirement plans make it easier to save for what’s next

      Schedule

      Overnight shift – must be available to weekdays, weekends, and holidays.

      We might also include classification full-time somewhere; maybe add to About the role: "This is a full-time position." Now ensure we preserve all substantive information: property details: 170 rooms, 6,300 sq ft banquet space, 4 food and beverage outlets (new Italian Tuscan Steakhouse, rooftop restaurant, lobby lounge, in-room dining). Forbes 5-Star, AAA 5-Diamond. Also mention "At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community." Also mention "In this role, you will oversee all the overnight front office operations of the property and manage a team of around 10 employees." Also mention "The ideal candidate will have luxury front office management experience and have a passion for delivering exceptional service. ONQ experience highly preferred." Also mention "Want to learn more? Hotel Website , Instagram , Facebook" - remove. Also mention "Classification: Full-Time Shift: Overnight– must be available to weekdays, weekends, and holidays." We'll put classification in About the role and shift in Schedule. Also responsibilities list: need to capture all bullet points from both sections. First responsibilities list (under "What will I be doing? Responsibilities As Night Manager, you would be responsible for directing and overseeing all hotel operations during the night shift to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:" then bullet list: - Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety - Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly - Act as Manager on Duty and on behalf of the General Manager in his/her absence - Tour hotel interior and exterior to ensure the property and facilities are functional, presentable to established standards and safe for guests and team members - Oversee preparation of daily summary reports - Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counseling and evaluations and delivering recognition and reward Second responsibilities list (under "Responsibilities Here's what you'll do during a typical day:" then bullet list: - Manage daily front office operations: Oversee Front Office activities including guest service, registration, room inventory, and adherence to policies and standards - Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience - Implement revenue initiatives: Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth - Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions - Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards - Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment We need to combine them, avoid duplication. Some overlap but we keep all distinct points. Now About the role prose: Should include property details, role overview, classification full-time maybe. Let's craft:

      Waldorf Astoria Beverly Hills is a leading luxury hotel with 170 rooms, 6,300 square feet of banquet space, and four food and beverage outlets, including a new Italian Tuscan Steakhouse, a rooftop restaurant, lobby lounge, and in-room dining. As a Forbes 5‑Star, AAA 5‑Diamond property, the hotel is committed to creating unforgettable guest experiences, meaningful opportunities for team members, and a positive community impact. In this Night Manager role you will oversee all overnight front office operations and manage a team of approximately 10 employees. This is a full‑time position.

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