Front Office Night Manager

About the Role

The Front Office Night Manager will manage the Front Office throughout the evening and overnight shift. This position must demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Empower staff to deliver exceptional customer service, meeting or exceeding budgeted profit and margin of the department.

Responsibilities

• Assure property operation meets internal audit standards.
• Coordinate guest and group transportation needs.
• Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.
• Maintain work area neat and organized.
• Monitor payroll hours and reports.
• Promote employee empowerment.
• Report all unsafe conditions immediately.
• Select, train, supervise, schedule, develop, discipline, and counsel employees according to Davidson policies and procedures.
• Complete other duties as assigned by supervisor to include cross training.
• Complete reports and paperwork (i.e., forecasts, annual budgets, action plans, etc.).
• Coordinate all VIP transportation to and from the hotel.
• Coordinate the delivery of amenities.
• Coordinate the arrival and departure of all tour and organized groups.
• Oversee pick-up and delivery of all hotel dry cleaning.
• Conduct performance appraisals.

Qualifications

• College level reasoning, math, and language skills.
• Two years prior departmental management experience in front office or related disciplines.
• Time management and negotiation skills.
• Ability to manage and lead each discipline of the department independently.
• Ability to manage according to employment and Innkeeper laws of the jurisdiction.
• Prior cash handling experience necessary.
• Ability to communicate effectively with the public and other employees.
• Read, write, and speak English fluently.
• Computer experience required.
• No employee will pose a direct threat to the health/safety of self or others.

Benefits

Davidson Hospitality Group offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays)
• 401K Match