Assistant Front Office Manager - Waldorf Astoria Chicago

Responsibilities

• Support daily front office operations: Assist in overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards.
• Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience.
• Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth.
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions.
• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards.
• Oversee VIP guest experience: Review VIP reservations and ensure an elevated and seamless check-in and check-out experience.
• Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About the Role

The Assistant Front Office Manager plays a crucial role in ensuring the smooth operation of the front desk, enhancing guest satisfaction, and driving revenue growth. This position requires strong leadership skills, attention to detail, and the ability to handle multiple tasks efficiently.

Benefits

At Waldorf Astoria Chicago, we offer a comprehensive benefits package designed to support your wellbeing and career growth. This includes:

• Incredible travel perks – Enjoy deeply discounted travel through our Go Hilton program.
• Own a piece of Hilton – Invest in Hilton shares at a 15% discount through our ESPP.
• Paid parental leave – Support your family’s needs with paid leave for eligible Team Members.
• Personalized caregiving support – Access dedicated caregiving concierge services.
• Crisis concierge – Support during challenging times with a compassionate crisis concierge.
• Mental health resources – Access free counseling and support through our EAP.
• Generous paid time off (PTO) – Recharge and relax with ample PTO.
• Health & welfare benefits – Comprehensive health plans to keep you and your family covered.
• Financial security for your future – Easy savings options through our retirement plans.