Front Office Night Manager - The Waldorf Astoria New York

About the role

The Waldorf Astoria New York, after a transformative restoration, is seeking a Front Office Night Manager to help unveil a new era of luxury that embodies the spirit of New York City. This role is pivotal in delivering True Waldorf Service, creating unforgettable experiences for discerning travelers in a landmark property featuring 375 rooms, 40,000 square feet of event space, a holistic spa, wellness programming, and a celebrity chef partnership.

Responsibilities

• Manage all Front Office operations, including guest service and registration (check-in/check-out), room inventory and availability, guest service standards, cost controls, profitability, marketing initiatives, and systems management.
• Monitor and develop team member performance through supervision, scheduling, evaluations, recognition, and rewards.
• Assess service and satisfaction trends, address issues, and implement improvements.
• Ensure compliance with company standards and meet and greet guests, responding to inquiries and resolving concerns in a timely, friendly manner.
• Initiate up-selling techniques to promote hotel services and maximize revenue.
• Ensure team members are knowledgeable about hotel products, services, facilities, events, pricing, policies, and local area events.
• Complete audit procedures and the Night Audit process, ensuring accuracy of financial transactions, reporting, and system balancing.
• Recruit, interview, and train team members.
• Review arrivals, departures, and VIPs for the following day to ensure operational readiness.

Qualifications

Hilton’s Core Values guide the qualities we look for in every team member:

• A passion for spreading the light and warmth of hospitality.
• Acting with integrity and always doing the right thing.
• Inspiring others through leadership.
• A belief that teamwork drives the best outcomes.
• A sense of ownership and accountability.
• A focus on the present, bringing urgency and discipline to every moment.

Benefits

Hilton invests in the wellbeing of its team members with the following benefits (availability may vary by location and employment terms):

• Travel perks: Deeply discounted rates (as low as $40/night) for up to 110 nights per year at Hilton properties worldwide through the Go Hilton program.
• Employee stock purchase program (ESPP): Invest in Hilton shares at a 15% discount.
• Paid parental leave: Available for eligible team members, including partners and adoptive parents.
• Caregiving support: Dedicated concierge services to help navigate caregiving for yourself and loved ones.
• Crisis concierge: Compassionate support during times of loss, including practical and emotional care.
• Mental health resources: Free counseling and support through the Employee Assistance Program (EAP).
• Paid time off (PTO): Generous time off to recharge and focus on personal priorities.
• Health and welfare benefits: Comprehensive plans covering medical, dental, vision, and more.
• Retirement plans: Financial security programs to help save for the future.