Front Office Manager

About the role

The front office is the heart of every Starwood Hotel, welcoming guests and ensuring their satisfaction. This role requires a blend of skills including analytical thinking, problem-solving, leadership, and exceptional customer service.

Responsibilities

• Supervise and manage a team of front desk staff
• Ensure smooth operation of the front office, including check-in/check-out processes, room reservations, and housekeeping coordination
• Handle guest inquiries and complaints, providing solutions and enhancing the guest experience
• Manage the financial aspects of the front office, ensuring accurate billing and adherence to budgetary guidelines
• Collaborate with other departments to ensure seamless operations and guest satisfaction

Requirements

• A minimum of 2 years of experience in a Front Office supervisory role, preferably in upper upscale or luxury hotel environments
• An advanced understanding of front office operations
• A strong track record in guest and team member engagement and financial performance
• Excellent communication skills, both verbal and written
• Able to work flexible hours, including days, evenings, weekends, and holidays

Qualifications

• A post-secondary diploma or degree is preferred but not required
• Passionate about hotel operations and guest service
• Proven ability to lead and motivate a team
• Strong interpersonal skills and the ability to build positive relationships with guests and colleagues

Skills

• Leadership and management skills
• Customer service orientation
• Financial acumen
• Problem-solving abilities
• Flexibility and adaptability

Benefits

• Competitive compensation package including a base salary of $89,610 annually and an incentive bonus
• Flexible work schedule
• Opportunities for professional growth and development
• Participation in a comprehensive benefits program

Pay

$89,610 annually + incentive bonus

Schedule

Flexible work schedule to include days, evenings, weekends, and holidays

Contact

If you feel this role is calling out your name, we'd love to hear from you. For more information about Starwood Hotels and to apply, visit People Operations.