Front Office Manager
Rolling Hills Hospitality, LLC · Walton, KY · 3 wk ago
On-siteAdministrative$15–$16/hrInternship
About the role
Lead a dynamic team committed to delivering outstanding guest experiences.
Ensure smooth daily functions, elevate guest satisfaction, and foster a welcoming atmosphere.
Foster a supportive work environment where professional growth is a priority.
Responsibilities
- Manage front office operations to ensure efficient and effective service delivery.
- Elevate guest satisfaction through exceptional customer service and problem-solving skills.
- Foster a positive team environment that encourages collaboration and innovation.
- Drive initiatives that enhance guest experience and contribute to the overall success of the hotel.
Requirements
- Proven experience in a management or supervisory role within the hospitality industry.
- Strong interpersonal and communication skills to interact effectively with guests and colleagues.
- Ability to manage multiple tasks and prioritize responsibilities under pressure.
- Passion for hospitality and a commitment to excellence in all aspects of guest service.
Qualifications
- High school diploma or equivalent.
- Minimum 2 years of relevant work experience in a hotel or similar setting.
- Experience in front office operations, including reservations, check-in/check-out, and housekeeping coordination.
- Knowledge of hotel policies and procedures.
Skills
- Excellent customer service skills.
- Effective problem-solving and conflict resolution abilities.
- Strong organizational and time management skills.
- Ability to work independently and as part of a team.
Benefits
- Comprehensive health insurance coverage.
- Flexible work schedule with opportunities for remote work.
- Professional development programs and training opportunities.
- Employee discounts on hotel services.
Pay
$15 - $16 hourly.
Schedule
Variable schedule to accommodate the needs of the hotel and the team.