Front Office Manager

About the role

Lead a dynamic team committed to delivering outstanding guest experiences.

Ensure smooth daily functions, elevate guest satisfaction, and foster a welcoming atmosphere.

Foster a supportive work environment where professional growth is a priority.

Responsibilities

• Manage front office operations to ensure efficient and effective service delivery.
• Elevate guest satisfaction through exceptional customer service and problem-solving skills.
• Foster a positive team environment that encourages collaboration and innovation.
• Drive initiatives that enhance guest experience and contribute to the overall success of the hotel.

Requirements

• Proven experience in a management or supervisory role within the hospitality industry.
• Strong interpersonal and communication skills to interact effectively with guests and colleagues.
• Ability to manage multiple tasks and prioritize responsibilities under pressure.
• Passion for hospitality and a commitment to excellence in all aspects of guest service.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of relevant work experience in a hotel or similar setting.
• Experience in front office operations, including reservations, check-in/check-out, and housekeeping coordination.
• Knowledge of hotel policies and procedures.

Skills

• Excellent customer service skills.
• Effective problem-solving and conflict resolution abilities.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.

Benefits

• Comprehensive health insurance coverage.
• Flexible work schedule with opportunities for remote work.
• Professional development programs and training opportunities.
• Employee discounts on hotel services.

Pay

$15 - $16 hourly.

Schedule

Variable schedule to accommodate the needs of the hotel and the team.