Front Office Manager

About the role

Pyrmaid Global Hospitality is seeking a passionate, guest-focused leader to join our Front Office team as Front Office Manager. This role is ideal for someone who inspires others through example, enjoys developing teams, and brings a thoughtful, professional approach to supporting both guests and team members.

Responsibilities

• Lead Front Office operations and set the tone for a memorable “Wanderlust” guest experience
• Deliver personalized, engaging service and model exceptional hospitality on the floor
• Absorb guest check-ins, ensuring accurate information, credit authorization, and fulfillment of special requests
• Oversee VIP, group, and loyalty guest arrivals to ensure elevated experiences
• Proactively resolve guest concerns and “WOW” guests through effective service recovery
• Manage guest feedback platforms (reviews, surveys) and lead action plans for continuous improvement
• Recruit, interview, and develop Front Desk and Bell team members
• Support team growth through coaching, performance reviews, career development, recognition, and engagement programs
• Ensure brand standards, SOPs, and system accuracy are consistently maintained
• Foster a positive, inclusive workplace culture that supports engagement and retention
• Lead daily briefings and shift handovers to align teams on priorities and VIPs
• Oversee daily Front Office operations to ensure smooth and efficient service delivery
• Schedule staff effectively based on forecasted occupancy and business needs
• Partner with Housekeeping, Maintenance, and Revenue Management to ensure smooth operations and strong performance
• Support the hotel’s financial performance by managing labor costs and expenses
• Maintain accuracy in PMS, POS, and reservation systems
• Ensure compliance with safety, security, and emergency procedures while keeping the atmosphere welcoming
• Support loss prevention initiatives
• Interact with all hotel staff in a professional and supportive manner
• Perform other duties as required to support hotel operations and memorable guest experiences

Qualifications

• 3-5 years experience leading a Front Office team in a service focused hotel or resort environment
• Available to work a flexible schedule to include nights, weekends and holidays based on business needs
• College degree preferred
• A passion for hospitality and boutique-style service
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Strong leadership with a hands-on, people-first approach
• Ability to balance guest experience with operational and financial goals
• Strong Computer skills, and experience with PMS systems
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting

Skills

• Leadership
• Communication
• Service Recovery
• Team Development
• Financial Management
• Guest Service

Benefits

• Comprehensive health insurance
• Retirement plans
• Paid time off
• On-site wellness programs
• Local discounts
• Employee rates on hotel stays
• Ongoing training and development opportunities

Pay

$60,000.00 - $64,000.00

Schedule

Nights, weekends, and holidays as needed

Equal Opportunity Employer

Pyrmaid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.