Front Office Manager

Essential Functions

• Aid front office managers with recruitment, training, and development of all associates.
• Exercise coaching and counseling within hotel’s set policies.
• Ensure all Human Resource standards and procedures are met on a daily basis.
• Oversee departmental matters related to federal, state, and local employment, labor, and civil rights laws.
• Interact frequently and positively with guests.
• Resolve problems/issues to the satisfaction of involved parties.
• Maintain constant communication with management and other departments to ensure guest service needs are met on a daily basis.
• Regularly move throughout the departments to visually monitor all elements (lighting, music, temperature), business levels, staffing levels, steps of service, FORBES standards, timing of service, hotel cleanliness, and take steps to ensure hotel quality and presentations are met at all times.
• Maintain/review profitability measures of departments with General Manager, while supporting overall hotel operations.
• Control payroll and equipment costs (minimizing loss).
• Ensure operational pars and back stock levels are maintained by calculating quarterly OSE inventory.
• Develop and implement cost saving and profit enhancing measures throughout the departments.
• Review daily revenues and labor reports and compare to monthly forecast/budgets.
• Review monthly P&L’s with the General Manager and Department Managers and assist with monthly forecasting.
• Accountable for the effortless and seamless movement of guests in and out of the hotel while providing exceptional levels of guest service through the guests' stay.
• Responsible for communicating and developing department managers to ensure all developed standards are met on a consistent basis.
• Learn the hotel's life-safety systems and be prepared at all times for emergency situations.

Qualifications

• College degree preferred
• 3 to 5 years leadership experience in a luxury hotel
• Experience and knowledge of hotel operations is required
• Opera experience preferred
• Work positively in a team environment
• Excellent guest recovery skills
• Enjoy interacting with people in a fast-paced environment
• Ability to work and remain calm and professional under potentially stressful situations to ensure guest satisfaction
• Excellent organizational and time management skills
• Strong knowledge of MS Office, including Word, Excel, PowerPoint, and Outlook
• Must possess a positive attitude
• Must be willing to participate in a learning environment
• Must integrate company values throughout all interactions
• Must be able to quickly adapt to effectively using new software products
• Must be dependable and available to work within the hotel on weekends, nights, and/or holidays based on business demands