Front Office Manager

About the role

Your Impact: You will shape the vision, strategy, and culture of the hotel—driving performance, developing talent, and ensuring operational excellence. Your leadership will bring our values to life at scale, creating an environment where innovation thrives and results are delivered.

Responsibilities

• Lead day-to-day operations, support team performance, and ensure service standards are consistently delivered.
• Act as a bridge between leadership and frontline teams—driving accountability, engagement, and results.
• Drive performance through strategic planning and execution.
• Lead with an entrepreneurial mindset, taking ownership of outcomes.
• Build and sustain a high-performing, engaged team culture.
• Manage and motivate all personnel with daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
• Ensure smooth, efficient operations aligned with brand standards.
• Identify opportunities for innovation and continuous improvement.
• Deliver consistent, high-quality results in a fast-paced environment.
• Deliver exceptional service rooted in passion for hospitality.
• Anticipate needs and respond with a solutions-first mindset.
• Create memorable, personalized experiences for every guest.
• Work collaboratively across teams to achieve shared goals.
• Communicate effectively and contribute to a positive work environment.
• Maintain positive relations with employees and promote good inter/intra-department relations.
• Responsible for seeing the same of other management and line staff within the Front Office.
• Responsible for seeing that the grooming and general appearance of all Front Office employees is impeccable at all times and nametags are worn.
• Coach, develop, and inspire employees.
• Provide feedback, direction, and recognition.
• Foster engagement and continuous growth.

Requirements

• Passion for hospitality and delivering exceptional service.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Solutions-oriented mindset with attention to detail.
• Flexibility to work varied schedules, including evenings, weekends, and holidays.

Qualifications

• Proven leadership experience in hospitality or related industry.
• Ability to drive performance, accountability, and team engagement.
• Strong decision-making and problem-solving capabilities.
• Demonstrated ability to lead through change and innovation.
• Experience in customer service or hospitality preferred.
• Familiarity with PMS systems (e.g., Opera) is a plus.
• Union Environment - preferred.