Front Office Manager
About the role
As our Front Office Manager, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment. This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results.
About The Biltmore Los Angeles
Located in the heart of downtown Los Angeles, The Biltmore Los Angeles is known for its iconic architecture, grand ballrooms, and legacy of hosting world-class events. The property serves as a premier destination for business travelers, group events, and leisure guests seeking a distinctive experience. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach.
Key Responsibilities
- Manage daily front office operations, including guest check-in/out and reservations
- Recruit, train, and supervise front desk staff, fostering a positive work environment
- Ensure excellent customer service standards and promptly address guest complaints or requests
- Oversee accurate billing, cash handling, and reconciliation procedures
- Cook up with housekeeping and other departments to meet guest needs
- Maintain front office KPIs and implement improvements to enhance operational efficiency
- Conduct regular staff meetings, training sessions, and performance evaluations
- Ensure compliance with hotel policies, procedures, and safety standards
Requirements
- Passion for hospitality and delivering exceptional service
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Solutions-oriented mindset with attention to detail
- Flexibility to work varied schedules, including evenings, weekends, and holidays
- Proven leadership experience in hospitality or related industry
- Strong decision-making and problem-solving capabilities
- Experience managing operations, budgets, or departmental goals
- Demonstrated ability to lead through change and innovation
Technical / Role-Specific Requirements
- Minimum of two (2) years hotel experience as Front Desk Manager or progressive front desk responsibility
- Strong communication and interpersonal skills
- Proficiency in hotel management software Opera PMS and Microsoft Office Suite
- Exceptional customer service skills and problem-solving capabilities
- Ability to work under pressure and handle multiple tasks simultaneously
- Flexible availability, including weekends, holidays, and evening shifts
- High school diploma required; degree in hospitality management or related field preferred
- Detail-oriented with excellent organizational skills
Benefits
- Medical, Dental & Vision Insurance
- Company-paid Life and AD&D Insurance
- Short-Term and Long-Term Disability Coverage
- 401(k) Retirement Plan with Company Match (where applicable)
- Paid Time Off & Paid Holidays
- Hotel Room Discounts across our global portfolio
- Employee Assistance Program (EAP)
Why Join Us
If you're looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team. At Millennium Hotels & Resorts, you're not just taking on a role—you're joining a global organization committed to people, performance, and growth.