Front Office Manager

Responsibilities

• Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Ensure compliance with Company standards
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
• Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Complete audit procedures, as needed
• Recruit, interview and train team members

Requirements

• Hotel experience: 3 years (Required)
• Management: 2 years (Required)
• Shift availability:
  • Day Shift (Required)
  • Night Shift (Required)

Qualifications

• High school or equivalent (Preferred)

Skills

• Strong leadership and supervisory skills
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities and meet deadlines
• Knowledge of hotel operations and procedures
• Ability to work independently and as part of a team

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Pay

$60,000-$65,000