Front Office Manager

About the role

Join the team at Universal Cabana Bay Beach Resort, a vibrant retro hotel inspired by iconic Florida beach resorts of the 1950s and 60s. We are seeking a Front Office Manager to lead and supervise the operational activities of the guest services team.

Responsibilities

• Direct and supervise the operational activities of the guest services team to the appropriate levels of service and quality as defined by Loews Hotels.
• Ensure the guest service team is exceeding expectations for telecom, front desk, and concierge services as desired by the guest.
• Manage room types, train team members, maintain team relations, communicate effectively, handle cash, and supervise day-to-day operations in partnership with the front office leadership.
• Communicate effectively in English, both verbally and written, with team members, leaders, and guests.
• Be available during peak service times and operational priorities.
• Operate computer and phone systems as needed, requiring prolonged periods of sitting or standing.

Requirements

• Minimum of four years of experience with guest services and/or housekeeping required.
• Minimum of three years of leadership experience in hospitality required.
• Proficiency in Microsoft Suite and ability to learn Property Management Systems required.
• Familiarity with Opera, HOTSOS, and Medallia is preferred.

Qualifications

• Ability to communicate effectively in English, both verbally and written, with team members, leaders, and guests.
• Prolonged periods of sitting or standing while using hands, fingers, vision, and hearing as needed.

Skills

• Effective communication skills.
• Leadership experience in hospitality.
• Experience with Microsoft Suite and Property Management Systems.
• Familiarity with Opera, HOTSOS, and Medallia.

Benefits

• One free meal per shift.
• Free theme park access.

Pay

• Details not specified.

Schedule

• Details not specified.