Front Office Manager

About the role

Hampton Inn and Suites Downtown Kansas City Crossroads is seeking a Front Office Manager to lead and grow the front desk operations by training, coaching, and mentoring the front desk staff.

Responsibilities

• Lead the daily operations of the front desk by empowering all front desk staff to provide all guests with a superior check-in/check-out experience and that all guests’ needs are met with friendly and efficient service.
• Act as a problem solver for our guests providing win/win solutions and empower the front desk staff to do the same.
• Implement and maintain processes and procedures that meet or exceed hotel guest satisfaction measures.
• Ensure all front desk staff are trained in all front desk operations, hotel policies, brand requirements, and customer service standards.
• Recruit, mentor, train, and support all front desk staff enabling them to perform at their best.
• Provide regular development opportunities for front desk staff to improve our leadership pipeline.
• Oversee the financial control procedures for cash, vouchers, inventories, and receivables.
• Produce accurate financial reports in a timely manner.
• Ensure personnel files are accurate and comply with both local and federal laws and regulations.

Requirements

• Familiarity with hotel operations, including check-in/check-out procedures, room allocations, billing processes, and general hotel policies preferred. 1-2 years of customer service leadership preferred.
• Exceptional verbal and written communication skills.
• Ability to handle various responsibilities simultaneously, such as answering phone calls, managing guest requests, and coordinating with other departments.
• Ability to cultivate a productive team that embodies PEACH.
• Ability to work in a fast-paced, dynamic environment.

Qualifications

• High school diploma or equivalent.
• Experience in a similar role preferred.

Skills

• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Ability to multitask and manage multiple priorities.
• Knowledge of hotel operations and policies.

Benefits

• Competitive Salary and Bonus
• Exciting and Fun Work Environment
• Top Notch Training and Growth Opportunities
• Medical, Dental, and Vision coverage
• Paid holidays and vacation time
• 401k Retirement Plan

Pay

Competitive salary and bonus.

Schedule

Flexible schedule to accommodate the needs of the position.

Additional Information

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be provided to enable qualified individuals with disabilities to perform this position's essential functions.