Front Office Manager

Key Responsibilities

• Ensure all guests receive prompt, professional, and personalized service from arrival to departure.
• Resolve guest concerns and service recovery situations with urgency and professionalism.
• Maintain high guest satisfaction scores and service standards aligned with brand expectations.
• Monitor lobby presence and guest interactions to ensure a welcoming and engaging environment.
• Lead by example in delivering exceptional hospitality and creating memorable guest experiences.

Operations Management

• Oversee daily front office operations, including front desk, guest services, shuttle services, and night audit.
• Achie accurate room assignments, billing, and reservation management.
• Maintain compliance with brand standards, policies, and operational procedures.
• Monitor occupancy, room availability, and service flow to support operational efficiency.
• Cook closely with Housekeeping, Engineering, and other departments to ensure readiness and service delivery.

Team Leadership & Development

• Recruit, train, coach, and develop front office team members.
• Conduct performance evaluations and provide ongoing feedback and support.
• Foster a positive, inclusive, and accountable team culture.
• Create and manage staff schedules to ensure appropriate coverage and productivity.
• Lead daily stand-up meetings and communicate operational priorities clearly.

Financial & Administrative Oversight

• Support budget management, labor control, and expense monitoring.
• Review daily reports and ensure accuracy in cash handling and financial transactions.
• Maintain accurate records and ensure compliance with company policies.
• Aid in achieving departmental revenue and profitability goals.

Safety & Compliance

• Ensure adherence to safety, security, and emergency procedures.
• Maintain compliance with brand, company, and regulatory requirements.
• Support training initiatives related to workplace safety and guest security.
• Respond appropriately to incidents and document reports as required.

Qualifications

• Minimum 2–3 years of hotel front office supervisory or management experience.
• Strong leadership, communication, and problem-solving skills.
• Experience in an upscale, lifestyle, or full-service hotel environment preferred.
• Proficiency in hotel property management systems (e.g., Opera, OnQ, or similar).
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Flexibility to work evenings, weekends, and holidays as operational needs require.

Core Competencies

• Guest Service Excellence
• Team Leadership & Coaching
• Operational Accountability
• Conflict Resolution
• Communication & Professionalism
• Time Management
• Decision-Making Under Pressure

Work Environment & Expectations

• Fast-paced hospitality environment requiring frequent interaction with guests and team members.
• Occasional lifting of up to 25 pounds.
• Availability to support operations during peak periods, emergencies, or staffing needs.

Benefits And Perks

• Health, dental, and vision insurance.
• Leaves of absence.
• Retail plans.
• Paid time off.
• Hotel room discounts.
• More!

Bonus Program

• This position is included in the company's BONUS PROGRAM!
• Minimum 32 hours/week to qualify.
• We also offer daily pay access, which lets you receive your earnings the same day you work, empowering you to manage your finances easily and confidently.