Front Office Host | Overnight (Night Audit) |Full-Time |$22.67/hr.

At Hyatt, we care for people so they can be their best. Our commitment to care begins with you, our colleagues because you are the heart of Hyatt. We create an inclusive environment that prioritizes your well-being, fosters growth, and helps you thrive both personally and professionally. At Hyatt, empathy is not just a value, it’s a way of life.

About the role

We are looking for a professional Front Office Overnight Host (Night Audit) to join our team. You’ll play a vital role in creating exceptional customer service experiences for our guests while assisting the team in running the operations on the overnight shift.

Responsibilities

• Assist guests efficiently, courteously, and professionally in all front desk related functions
• Provide excellent guest service
• Balance all hotel transactions daily, including credit cards, cash, and change funds
• Consistently follow all credit, cash-handling, and accounting procedures
• Run various audits and reports and record all revenues and statistics accurately
• Read, analyze, interpret, and effectively explain items such as common reports, guest folios, and emergency procedures
• Maintain privacy and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Respond to emergency situations
• Perform other duties as assigned

The position requires flexibility regarding availability and commitments with weekends and holidays and is full-time with hours up to 40 hours/week.

Requirements

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Ability to stand for long periods of time
• Self-starter who can work independently
• Hotel front desk experience preferred
• Willingness to work overnights (11pm-7am), weekends, and holidays as necessary

Benefits

• Competitive wages: $22.67/hour
• Health benefits: Medical, dental, and vision insurance starting after just 30 days
• Free and discounted room nights
• Friends & family rates at Hyatt properties
• Discounts on food and beverage
• Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
• Paid time off, including new child leave
• 401(k) matching (up to 4%) and employee stock purchase plan
• Tuition reimbursement and robust training programs
• Complimentary meals for employees

This role is eligible to earn overtime, shift differentials and premium pay under certain circumstances, tips, commissions, service charges, or incentive awards.

Why you’ll love working here

Hyatt fosters a culture of care and inclusion where colleagues are supported to succeed. Whether it’s career advancement, industry-leading benefits, or working with a team that values empathy and collaboration, we are ready to help you grow.