Front Office Host | Full-Time

About the role

Located on the shores of Lady Bird Lake in the heart of downtown Austin is Hyatt Regency Austin – a place where caring for people so they can be their best is our purpose and the foundation of all that we do! We are in search of an experienced and engaging Front Office Host to join our team. We are proud to share that Hyatt is a certified Great Place to Work® and has been named to the Fortune 100 Best Companies to Work For® list in the United States—reflecting our commitment to fostering a culture of inclusion, support, and opportunity.

Responsibilities

• Responsible for the guest registration process and communication of hotel services and promotions.
• Provide casual conversation opportunities and directly impact creating a seamless guest experience.
• Process forms of payment.
• Respond to guest inquiries.
• Serve as the face of Hyatt as a Front Office Host.

Qualifications

• A true desire to satisfy the needs of others in a fast‑paced environment.
• Strong customer service skills.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Open availability; must be able to work a flexible schedule, including mornings, afternoons, evenings, weekends, and holidays.

Benefits

• Career Growth and Advancement – Hyatt believes strongly in promoting from within; offers training, skills development & career mobility, providing opportunities for advancement at every level.
• Affordable Benefits after 30 days – full‑time colleagues eligible for medical, dental, vision, life, LTD, STD.
• Referral Bonuses up to $500.00 – for bringing new members to the team.
• Discounted Room Nights – at Hyatt Hotels around the world.
• 12 Free Hyatt Room Nights per year – after 90 days of service.
• Free Parking – Downtown Austin in our on‑site garage.
• Discounted Bus Passes – subsidized by Hyatt, paid through payroll deduction.
• Paid Time Off – after 90 days of service.
• Healthcare FSA – saves you money for medical expenses.
• Financial Assistance – Tuition & Wellness reimbursement.
• Financial Perks – 401(k) w/ company match & discounted employee stock purchase plan.
• Employee Assistance – Daily employee meal, 24/7 emotional support, legal guidance, personal & financial resources.
• Discounts at various retailers – at Headspace, Apple, AT&T, Verizon and more.