Front Office | Front Office Supervisor (Overnight)

About the Role

At Fontainebleau, a spectacular blend of Golden Era glamour and modern luxury, we reinvent the original vision of legendary architect Morris Lapidus—a stage where everyone plays their unique part. Striking design, contemporary art, music, fashion, and technology merge into a vibrant new kind of guest experience. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach, opened in 1954 and designed by Morris Lapidus.

Responsibilities

• Monitor available rooms to ensure the hotel occupancy is not over/under sold.
• Resolve guest concerns and implement resolutions.
• Schedule labor force and assign work for efficient use of equipment and personnel.
• Ensure compliance by all front office personnel with Company and departmental rules, policies, and procedures.
• Ensure an effective staff by interviewing candidates, recommending candidates for hire, preparing and conducting performance evaluations, verbal counseling, and other disciplinary actions.
• Perform other related duties as assigned.

Requirements

• Well organized and demonstrated strong problem-solving skills.
• Ability to communicate effectively and establish and maintain effective working relationships with staff and guests.
• Bilingual highly desirable.
• Previous relevant experience preferred.
• One year supervisory experience preferred.
• High school education or equivalent.