Overnight Front Office Supervisor

About the role

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

As part of the Front Office team, you will play a key role in ensuring seamless overnight hotel operations while supporting exceptional guest experiences. Reporting to the Overnight Front Office Manager, you will collaborate closely with departments across the hotel, including Valet, Housekeeping, Engineering, Security, Stewarding, Kitchen, and Room Service, ensuring effective communication and service excellence throughout the night.

As Overnight Front Office Supervisor, you will be responsible for overseeing hotel operations during the overnight shift, ensuring guests receive attentive, personalized service while maintaining operational efficiency across the property. You will act as a key point of contact for guests and associates, proactively resolving concerns, coordinating arrivals and departures, supporting departmental operations during peak demand periods, and ensuring all overnight audit and front office procedures are completed accurately.

At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history