Front Office & Eligibility Coordinator

Responsibilities

• Greets all patients and visitors in a warm and friendly manner and utilizes positive customer service in all interactions
• Responsible for patient reception and intake including registration, check-in and scheduling future appointments
• Performs computer data entry, document and card scanning and validation
• Manages patient flow from front to back office
• Prepares all eligibility information for each scheduled clinic patient at least two days ahead of the appointed time
• Answers clinic phones and directs calls appropriately. Makes follow-up calls
• Collects visit copays and cash collections management (send cash to A/P, notify A/P if no cash has been collected)
• Attends all meetings that apply to the eligibility process and shares the information with appropriate clinic personnel
• Assists patients with referrals to Medi-Cal, CalFresh, HealthPac, CARES and other programs
• Maintains appearance of waiting areas and reception desk
• Receives and distributes all incoming correspondence including mail, faxes, interoffice mail courier items and packages
• Maintains inventory of front desk supplies and forms
• Enters and maintains provider templates as needed
• Generates correspondence as requested
• Keeps statistical records as requested by Center Supervisor or Manager
• Performs other duties as assigned

Qualifications

• High school diploma or equivalent
• One year of experience in a healthcare setting preferred
• Excellent communication skills
• Ability to multitask and prioritize tasks
• Basic computer skills, including Microsoft Office
• Knowledge of eligibility requirements for Medi-Cal, CalFresh, HealthPac, CARES and other programs